Customer Service Manager

Rise Baking Company • Tucker, GA • 4h ago

Job Purpose

Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order management and issue resolution. Develop, implement, and manage customer service policies and procedures that align with the company's goals and enhance the customer experience.

Essential Functions

Manage customer service operations, serving as point person for issue escalation

Oversee and manage the Customer Service team to ensure high-quality service delivery

Develop and implement customer service policies and procedures, ensuring adherence by the Customer Service team

Continually review processes to improve overall efficiencies within the department

Stay up-to-date with industry trends and implement innovative customer service strategies

Mentor Customer Service Supervisors on best practices and customer service techniques

Collaborate with other departments to resolve customer issues and improve overall customer experience

Analyze the root cause of issues impacting customers and implement solutions

Keep management and sales teams advised of all issues

Develop, track, analyze, and report on key performance metrics; provide feedback for improvement

Ensure goals are met in customer service, including survey ratings

Facilitate requests for technical service, complaints, inquiries, or general communication

Handle escalated customer inquiries and complaints in a professional and timely manner

Approve customer returns

Assist with the sale of aged and excess inventory through bargain basement sales

Work on a variety of assigned special projects as needed

Support food safety program, quality standards, and legality of manufactured products

Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

Associate's degree and/or 10+ years of customer service experience with 5+ years of experience as a manager in a fast-paced call center environment

Experience in food manufacturing as well as retail and foodservice distribution channels preferred

Proven leadership and training skills with the ability to develop, influence, and motivate a team

Excellent communication and interpersonal skills with the ability to build and maintain relationships across all levels of the organization

Advanced proficiency using SAP, CRM, and Microsoft Office Suite (Word, Excel, PowerPoint)

Strong knowledge of performance management methodologies and logistic functions in support of order management

Demonstrated problem-solving ability with a continuous improvement mindset

Ability to manage a fast-paced team environment, contributing to team development and performance to achieve organizational goals

Proven organizational skills with the ability to plan time effectively, balance multiple priorities, and meet deadlines

Ability to work beyond regularly scheduled hours and travel occasionally

California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $108,000 to $130,000 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as, a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient.

Similar Jobs

Global Account Manager (Cargill)

Siemens • Atlanta, GA • 1h ago

Management & Administrative

Job Family: Sales Req ID: 477496 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live...

1h ago

Go to Apply

Account Manager - Strategic

Omnicell • Atlanta, GA • 1h ago

Management & Administrative

Account Manager - Strategic Why Join Omnicell? We are looking for an Account Manager to join our team, where you are passionate about building long-term relationships and driving growth within the healthcare industry. Th...

1h ago

Go to Apply

Cyber Security Manager - Diego Garcia

Amentum • Atlanta, GA • 2h ago

Management & Administrative

Please note this position is based on Contract Award and is located on the island of Diego Garcia. Facility-Related Control System (FRCS) Cybersecurity Manager The Contractor shall provide a FRCS Cybersecurity Manager to...

2h ago

Go to Apply

Sales and Service Technician

Bridgestone Americas • Norcross, GA • 2h ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

2h ago

Go to Apply

Product Lead, Supply Chain Inventory & Planning

Chick-fil-A • Atlanta, GA • 2h ago

Management & Administrative

Overview The Lead Demand Planner, Limited Time Offers will be the product owner for LTO forecasting, owning the LTO forecast and developing it in collaboration with key partners, such as the LTO Inventory Lead, Supply Ch...

2h ago

Go to Apply

Customer Service Representative

US Tech Solutions • Atlanta, GA • 4h ago

Management & Administrative

Duration: 12-month contract with Extension Job Description: Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Global Sales Support operations. Collaborate with other team m...

4h ago

Go to Apply

CPC Processor Customer Support - REQ 3858

Datavant • Atlanta, GA • 5h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

5h ago

Go to Apply

CPC Processor Customer Support I

Datavant • Atlanta, GA • 5h ago

Management & Administrative

5h ago

Go to Apply

B3 - Category Specialist - Engineering, Mechanical, Intermodal, Fuel & Corporate Services

Norfolk Southern • Atlanta, GA • 7h ago

Management & Administrative

B3 - Category Specialist - Engineering, Mechanical, Intermodal, Fuel & Corporate Services Apply now » Date: Sep 8, 2025 Location: Atlanta, GA, US, 30308 Company: Norfolk Southern Corp. Requisition 38885: B3 - Categor...

7h ago

Go to Apply

Manager, Supply Chain

WestRock Company • Atlanta, GA • 7h ago

Management & Administrative

CAREER OPPORTUNITY: The focus of the Manager, Supply Chain Analyst position is the scheduling and daily trimming of the Corrugated Segment mills as well as providing front-line mentoring for team members with special att...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.