Customer Account Specialist

Butler America • Windsor Locks, CT • 5h ago

Location: Windsor Locks, CT

Job ID: #71551

Pay Range: $28-33

W2 Contract. US Citizens or Persons (Greencard Holders) permitted. Occasional holidays and weekend support needed. This Customer Account Specialist role is seeking management of Repair Purchase Orders from a diverse range of commercial and/or Military Airline customers.

Responsibilities

Initial acknowledgement, quoting, shipment and invoicing of customer orders, as well as managing contractual requirements.

Asset reporting, customer service level/on-time delivery, turn time penalty avoidance and reporting.

Effective interaction with various functional groups including Manufacturing/Quality Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service Representatives, to convey customer requirements and monitor/communicate delivery performance.

Extensive customer liaison on a variety of issue related to assigned orders is required.

Must be able to consistently perform assigned duties in self-directed, timely manner.

Position also requires periodic scheduled participation on A.O.G. (Aircraft on Ground) Response Team (after-hours), holidays and weekend support.

Qualifications

Associates Degree in business or related field Bachelor's degree preferred

3-5+ years' work experience, preferably experience dealing with Aerospace customers.

The ability to communicate well both verbally and in writing is essential.

Knowledge of CORE tools

Prior experience with SAP

Experience with administration of contractual terms and/or bilingual skills are a definite plus

US Citizen and US Person candidates permitted

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR

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