Administrative Assistant 3 Cardiology

BETH ISRAEL HOSPITAL • Boston, MA • 7h ago

Job Type: Regular Time Type: Full time Work Shift: Day (United States of
America) FLSA Status: Non-Exempt When you join the growing BILH team,
you\'re not just taking a job, you?re making a difference in people?s
lives. The Administrative Assistant III will be supporting the
Electrophysiology Program within the Cardiology Department at Beth
Israel Deaconess Medical Center in Boston, MA. The schedule for this
role is Monday through Friday, 8am-4:30pm. The employee may work
hybridly after 6 months of satisfactory performance (up to 2 days
remote). Job Description: Provides administrative support to physicians
in their clinical, academic, research and leadership roles. Essential
Responsibilities: Answers and screens telephone calls . Takes accurate
messages or directs call to appropriate person. Greets and directs
patients, families, visitors and staff. Responds to requests in a timely
manner and provides clear, accurate information within scope of
knowledge and authority. Updates patient demographic and insurance
information as necessary and obtains specialist referrals for all
patient appointments. Schedules patient appointments utilizing
scheduling tools and resources. Coordinates and communicates ancillary
appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral
sources. Prepares patient records for clinical activities and maintains
patient records for physicians. Acts as liaison with other departments
and external customers in a calm and supportive manner. Handles
confidential information appropriately and explains policies and
procedures when necessary. Maintains physician\'s administrative and
clinical calendars. Types correspondence, manuscripts and documents that
may require complex formatting. Composes routine correspondence.
Transcribes letters and patient notes as needed for physicians and/or
facilitates notes and letters in CCC system. Composes routine
correspondence. Prepares and distributes materials for meetings and
committees. Actively assists and supports licensed practitioners by
queuing prescriptions for renewal and performing the initial review of
medication listings for accuracy in the electronic medical record (Web
OMR). Required Qualifications: High School diploma or GED required.
Associate\'s degree preferred. 3-5 years related work experience
required. Experience with computer systems required, including web based
applications and some Microsoft Office applications which may include
Outlook, Word, Excel, PowerPoint or Access. Competencies: Written
Communications: Ability to communicate clearly and effectively in
written English with internal and external customers. Oral
Communications: Ability to comprehend and converse in English to
communicate effectively with medical center staff, patients, families
and external customers. Knowledge: Ability to demonstrate full working
knowledge of standard concepts, practices, procedures and policies with
the ability to use them in varied situations. Team Work: Ability to work
collaboratively in small teams to improve the operations of immediate
work group by offering ideas, identifying issues, and respecting team
members. Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in active
listening and problem solving. Ability to remain calm in stressful
situations.

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