Customer Support Administrator

Aston Carter • Rockville, MD • 3h ago

Job Title: Customer Support Admin

Job Description

We are seeking a dedicated and detail-oriented Customer Support Admin. This role involves providing exceptional support to customers and clients as well as administrative assistance to the clinical laboratory under the supervision of General and Technical Supervisors. The successful candidate will ensure all duties are performed with accuracy and timeliness.

Responsibilities

Assist in reporting results post-generation.

Review and address sample problems such as missing information.

Communicate updates to distributors and customers via email.

Log resolutions effectively.

Handle calls from distributors and customers, specifically from 5pm to 9pm, and triage to the appropriate personnel.

Record and communicate daily sample volume to clients promptly.

Resolve sample issues and communicate solutions.

Maintain organized systems for easy access and retrieval of records and forms.

Maintain sample volume logs and metrics, including Turn-Around-Time.

Comply with all HIPAA regulations.

Answer phone calls professionally and document them accordingly.

Respond to emails promptly and appropriately.

Manage reporting and data entry tasks to ensure timely release of results to clients, making up 50% of the job.

Identify and resolve work-related issues affecting test reports, consulting with a Supervisor as necessary.

Perform and document corrective actions as assigned.

Assist in quality control and improvement activities.

Complete and document all mandatory trainings, including annual safety training.

Participate in continuing education activities relevant to the role.

Other duties as assigned.

Essential Skills

2-3 years of experience in administrative support.

2-3 years of experience in data entry.

Proficiency in customer service.

Typing speed of 50 wpm or higher.

Experience with MS Office Suite, including Excel and Outlook.

Strong attention to detail.

Additional Skills & Qualifications

Experience in customer service, data entry, or administrative roles.

Ability to handle strong and direct personalities.

Commitment to maintaining privacy and accuracy due to the sensitivity of health information.

Ability to handle repetitive work and manage large amounts of data.

Adherence to all company procedures and policies.

Professional conduct when interacting with customers.

Work Environment

The position is based in an office environment located in Montgomery County. Candidates must be local and willing to work 100% onsite. The work hours are from 12pm or 1pm to 9pm, with training occurring onsite during the initial week. There is an option to work from home for the last three hours of the shift with a 10% shift differential. The company culture is casual and friendly, with a focus on employee well-being and engagement through activities such as picnics and March Madness events. The company offers phenomenal benefits, including a substantial 401K matching plan and comprehensive healthcare coverage.

Job Type & Location

This is a Contract to Hire position based out of Rockville, Maryland.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rockville,MD.

Application Deadline

This position is anticipated to close on Sep 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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