Assistant Manager, Business Partner Operations & Performance

United Airlines • Houston, TX • 16h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Plays a critical role in ensuring operational excellence and business continuity across airport functions. This position is responsible for leading both internal teams and external business partners to deliver consistent, high-quality services that support safety, compliance, and customer satisfaction. Requires a blend of leadership, financial acumen, and performance oversight to drive continuous improvement and efficient resource planning. The role also serves as a strategic liaison between front-line operations and cross-divisional stakeholders, ensuring alignment on key priorities and standards.

Operational Leadership

Lead and direct daily business operations and dispatch functions, managing both internal teams and external business partners to ensure consistent, safe, and compliant service delivery across all functional areas.

Vendor & Partner Performance Management

Oversee Business Partner operations and ensure contractual obligations are met, including SLA adherence, regulatory compliance, and quality standards. Conduct audits, performance reviews, and escalate issues in partnership with Vendor Planning and corporate governance processes.

Team Development & Leadership

Coach, mentor, and develop supervisors and administrative staff to foster accountability, engagement, and high performance. Provide feedback, leadership development, and ensure adherence to United's cultural and operational values.

Performance Monitoring & Issue Resolution

Track KPIs, analyze operational and safety trends, and lead issue resolution efforts. Collaborate with station leadership and stakeholders to drive improvements in service quality, efficiency, and compliance.

Process Improvement & Resource Planning

Develop and implement initiatives focused on staffing plans, cost control, process improvement, and change management to support long-term strategic objectives.

Safety, Compliance & Training Oversight

Manage operational safety programs, compliance initiatives, and mandatory training for both internal staff and vendors. Partner with Safety, Security, and Quality Assurance teams to conduct investigations, enforce safety standards, and support accident review boards.

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience

2+ years of experience in fast-paced large-scale operation

Excellent communication skills, including written and verbal

Outstanding interpersonal skills

Ability to work with leaders to communicate observations and areas of improvement

Able to lead with empathy and understanding of operational environment

Strong knowledge and working experience of Microsoft Office Suite

Use of cellular technology & laptop

Experience managing direct reports in a dynamic 24/7 Operation

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree

Communications

Finance

Supply chain

Business

Management aviation experience with an emphasis on staff planning and management and station operations

Project management

Experience working with Business Partners who perform functions for United

The base pay range for this role is $79,800.00 to $103,966.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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