Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.
Job Description
The Admissions and Financial Aid Specialist manages the day-to-day operations of the Clough School of Theology and Ministry admissions office, including supervision of graduate assistants, timely processing of applications, requests for admissions information and campus visits, and coordinating application edits and any other CRM updates. This person also manages financial aid questions from applicants and processes incoming student scholarships. The Admissions and Financial Aid Specialist is also the lead coordinator for on-campus recruitment and yield events.
Admissions and CRM Operations (60%)
?Manages day-to-day operations of Admissions Office
?Supervises office graduate assistants (typically three per academic year), including training, support, and evaluation
?Provides customer service to prospective students through a number of channels, including responding to both electronic and telephone inquiries and serving as primary point of contact for applicants experiencing technical difficulties
?With associate dean, responsible for editing, testing, and creating initiatives for electronic Slate CRM application during Cycle Prep and application periods.
?Updates Slate interface to orchestrate decision letters, campus visits, events, and interviews.
?Serves as one of two CSTM Slate Superusers and part of Slate user governance group. Monitors updates to Slate system and capabilities to optimize office processes.
?Oversees recurring and transactional mailings to prospective students, applicants, and admitted students
?In collaboration with content development specialist, manages departmental contact lists
?Manages document coordination of electronic applications and process supporting documents, including FERPA waivers; approve application fee waiver and international test score waiver requests
?Coordinates summer follow up and tracking, in collaboration with graduate assistants, to students who have been conditionally admitted, and to all incoming students on items such as academic advisors, orientation, and moving to Boston; coordinates creation of advisor folders for faculty
?Coordinate enrollment management assessment and reporting, including student questionnaires, weekly enrollment reports, and other requests as assigned by associate dean
?Collaborate with fiscal and administrative specialist on enrollment data collection
?Participates in Admissions Team Meetings
?Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school
Financial Aid (15%)
?Manages financial aid records for matriculating students, including updating their projected enrollment and correlating scholarship amount
?Works with assistant director, admissions on updating financial aid records to reflect endowed and special funds
?In collaboration with Assistant Director, Academic and Student Services, ensures continuity of financial aid for returning students; update financial aid records in Slate for students as necessary.
Recruitment Programs (25%)
?Manages all logistics for Accepted Student Days, Emmaus, and any other on-campus recruitment and yield events, both during academic year and Summer at CSTM
?Coordinates on-campus student visits, working with graduate assistants, and meets with prospective students as needed to support their discernment
?Oversees scheduling of interviews for master's applicants and assists in conducting interviews for master's applicants
?Coordinate recruitment webinars and discernment programs, as determined in collaboration with assistant director
?Some recruitment travel, when appropriate, as determined in collaboration with associate dean and assistant director
Requirements
Commitment to and appreciation of the mission of a Catholic, Jesuit theological school.
Superior customer service orientation and focus and the ability to work effectively independently as well as in a team environment
Superior written and oral communication skills
Ability to work with varying constituencies including faculty, staff, and students
Excellent organizational skills, ability to multi-task, and attention to detail
Familiarity with Boston College systems including EagleApps and Slate CRM is preferred
Excellent computer skills (Excel, Microsoft Word, Power Point, Google Suite)
Ability to maintain data security and confidentiality of all data at all times
Strong interpersonal skills and demonstrable problem-solving skills
Ability to hire, delegate, oversee, follow-up and supervise student employees (valuing diversity) -Ability to create and maintain systems for efficient office management
Ability to work with others under pressure in order to meet deadlines
Ability to engage in discerning conversations with prospective and admitted students
Ability to articulate the needs of today's Church and the ways graduate theological education can
prepare students to respond.
*Bachelor's degree in theology/ministry, higher education, or related field preferred
*2-3 years admissions, ministry, or student affairs experience is preferred, ideally in a higher education setting
*Familiarity with and appreciation for distinctiveness of Jesuit, Catholic education and tradition
*Strong computer skills with proficiency in Google Suite and Microsoft office, which includes Word, Excel, and PowerPoint software
*Knowledge of the university's systems preferred
*Proficiency with database management
Superior customer service, written, and oral communication skills.
Strong attention to detail, the ability to multi-task, work independently, set deadlines, and work well under pressure.
An appreciation of and orientation to changing technologies, especially related to new digital and social media.
*Ability to represent Boston College and the Clough School of Theology and Ministry in an outgoing and professional manner at public events.
*Proficiency in conversational Spanish is preferred.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Paid Holidays Annually
Generous Sick and Vacation Pay
Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .
