Telecom Operator

MERCY HEALTH CORPORATION • Janesville, WI • 1d ago

JOB REQUIREMENTS: Overview Telecom Operator, Full Time, 40hr / week
Mercyhealth Janesville Campus Holiday and Weekend rotation Operates
switchboard and telecommunications systems to page and relay incoming,
outgoing, and interoffice calls by performing the following duties and
other duties as assigned. Partner may be required to work alternate
shifts and weekends. Responsibilities Essential Duties and
Responsibilities Greets customers, provide basic facility and location
information, answer and transfer incoming calls promptly and courteously
in order of priority. Monitors all gas alarms, blood bank temperature,
LifeLine alarms, fridge/freezer alarms, door/elevator alarms, security
cameras, and emergency codes as required by facility. Announces and
pages emergency codes accurately and with expediency. Assists partners
with the use of the Language Line and clean Language Line phones after
each use. Replace patient phones and staff pagers as needed. Pages or
calls the assigned on-call Mercyhealth employees and answering service
physicians based on the information in the individual profile
instructions. May vary by location. Receives, enters, and accurately
relays all messages, changes in on-call coverage, and page blocks as
required. Enters and maintains crucial on-call information in an
accurate and timely fashion utilizing appropriate documentation and
communication with co-workers. May vary by location. Makes changes in
LifeLine program in regards to subscriber and responder information. May
vary by location. Update/maintain all information lists and databases.
Create department schedules as needed. Assist Supervisor/Lead with
invoice processing, payments, and reports as needed. Check function of
Language Line phones and reprogram as needed. Assist Supervisor in
ordering, programming, and troubleshooting pagers and Spok Mobile. Set
up new users with the IRM and Spok Mobile paging systems as needed.
Education and Experience Graduate of high school or equivalent. One year
of customer service experience required. One year of experience as an
operator of similar equipment required. Proven level of proficiency and
performance of operational and customer service. Special Physical
Demands The Special Physical Demands are considered Essential Job
Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the partner must have good
manual dexterity to operate a keyboard and telephone; repetitive
finger/wrist movement associate with use of keyboard; able to talk and
hear; prolonged sitting. The partner must frequently sit; use hands to
handle, finger to feel; reach; talk and hear. The partner must
occasionally stand and walk; and stoop. The partner must exert up to two
pounds of force occasionally. The employee may... For full info follow
application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment
opportunity employer functioning under Affirmative Action Plans.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/25CA16EB5C9F4591

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