Parts ID Manager

Daikin Applied • Plymouth, MN • 1d ago

Make your mark at the world's largest HVAC company Daikin Applied is seeking a Parts ID Manager who will be responsible for leading the Parts Identification team to deliver accurate, timely aftermarket solutions while reducing backlogs and improving customer satisfaction. This role oversees escalations, drives process improvements, develops self-service tools, and ensures cross-functional accountability to enhance product support and achieve business goals. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN, Hybrid What you will do: Leadership & Team Development: Manage, coach, and develop the PID Supervisor and a team of PID specialists to ensure technical accuracy, productivity, and professional growth Effectively allocate workload through a rapid response process to balance urgent requests from standard cases, managing and reducing long lead times and backlog Foster a culture of accountability, collaboration, and customer focus Customer Experience & Escalation Management: Act as the main contact for critical escalations, ensuring prompt communication with Sales, Service, and Leadership teams Collaborate with Reps, RPSMs, RESMs, RGMs, and Marketing to deliver excellent aftermarket support Hold Engineering, Quality, and Manufacturing accountable for timely responses and resolution to meet KPI Strategic Initiatives & Process Improvement: Lead Kaizen and continuous improvement efforts to eliminate waste, develop new processes, and standardize functions across different business units Drive the creation of self-service content and digital tools to enhance customer independence and reduce team case load Provide feedback to Engineering teams as the voice of the customer (VOC) to support ongoing product enhancements Metrics, Reporting & Accountability: Track and report monthly on team performance, backlog, customer satisfaction, and OTR rates Keep leadership informed about field trends and emerging aftermarket needs Manage the PID budget and maintain it within the monthly/yearly goal Forecast staffing requirements to prepare business cases for additional resources when needed What's in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: BA or BS Degree or Equivalent Experience 6-8 years of Parts ID experience People leadership experience Work visa sponsorship is not available for this position Preferred Qualifications: Masters Degree 6-8 years of Parts ID experience 4+ years of people leadership experience Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long-term disability 3 weeks of paid time off for new employees + 11 company paid holidays Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual Paid sick time in accordance of the federal, state and local law Paid parental leave and tuition reimbursement after 6 months of continuous service The typical annual base salary for this position ranges from $100,800k- 166,700K in MN . The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. #LI-AW1 #LI-hybrid Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

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Inventory Specialist

Petco #602 • Burnsville, MN • 1d ago

Management & Administrative

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the pla...

1d ago

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Sr. Manager, Product Marketing

Element Fleet Corporation • Minneapolis, MN • 1d ago

Management & Administrative

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our p...

1d ago

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Facility Manager

SPPlus • Minneapolis, MN • 1d ago

Management & Administrative

Facility Manager Requisition ID 2025-53719 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-MN-MINNEAPOLIS Location N...

1d ago

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Supply Chain Clerk - PT

AB CAR RENTAL SERVICES INC • Minneapolis, MN • 1d ago

Management & Administrative

$17.00/hour Shift Premium may Apply Immediately hiring! Are you currently working as a clerk or a service advisor in a garage, auto dealership, autobody shop or warehouse and feeling unfulfilled? Do you want to further y...

1d ago

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Design Assurance Manager

Daikin Applied • Plymouth, MN • 1d ago

Management & Administrative

Make your mark at the world's largest HVAC company Daikin Applied is hiring a Design Assurance manager to join our Plymouth, MN team. Reporting to the Director of PMO, this position is responsible for leading the Design...

1d ago

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