Service Center Support

FEDEX FREIGHT INC • Plover, WI • 1d ago

JOB REQUIREMENTS: POSITION OVERVIEW: Responsible for handling the needs
of customers, processing documentation that accompanies the movement of
freight, and performing other administrative and customer service duties
as necessary in the daily operation of the service center. ESSENTIAL
FUNCTIONS: Perform administrative/clerical functions, including but not
limited to, maintaining files, copying, imaging, answering phones, data
entry, sorting/ distributing mail and/or packages Verify and complete
required documentation and reports Provide accurate information and
assistance to customers, which includes determining pick-up and/or
delivery needs, problem resolution, updating systems to meet customer
special handling requirements, selling company services and provide
potential leads to sales Enter freight shipment information into
computer system to include, but not limited to, accurately status
shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pick-up process, as required Assist customers via
phone, e-mail and/or fax in all inquiries, including but not limited to,
tracing shipments, rate quotes, tariff discrepancies, billing and/or
invoicing questions, etc. Make freight delivery appointments, as
required Review drivers\' Hours-of-Service logs to ensure accuracy, as
required; report discrepancies to appropriate leadership member Assist
city operations, including but not limited to, checking-in drivers and
processing related documentation, coordinating drop-off situations,
coordinating driver collections, etc. Communicate with sales, operations
and other service centers and/or departments to ensure customer\'s needs
are achieved and all issues are resolved Reconcile cash and checks
collected, prepare deposits and prepare COD check remittance to
customers, as required Comply with all applicable laws/regulations, as
well as company policies/procedures Perform other duties as required
Disclaimer: This job description is general in nature and is not
designed to contain or to be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees
assigned to the job. QUALIFICATIONS High school diploma or GED Two years
general office experience preferred One year customer service
experience, preferred Previous transportation experience preferred
Strong phone and interpersonal skills Ability to count and perform basic
math, with or without a calculator Strong written and verbal
communication skills Ability to comprehend the various FedEx service
products to assist in determining customers\' needs Ability to use
general office equipment, e.g. computer, fax machine, copier, scanner,
etc Typing/data entry skills Ten-key skills preferred PC experience with
the ability to learn required computer systems/programs Demonstrated
time... For full info follow application link. FedEx Freight is an
Equal Opportunity Employer, including disability and protected veteran.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/C0373D42ABD9488E

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