Manager, Catering Operations

The Trustees of Columbia University in the City of New York • New York, NY • 22h ago

Job Type: Officer of Administration- Regular/Temporary: Regular- Hours Per Week: 35- Salary Range: $90,000-$92,700The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.Position SummaryThe Manager of Catering Operations, under the direction of the Director of Operations, will provide full oversight to ensure all events are delivered in accordance with the department's standards for quality and consistency. The Manager is expected to help create a pleasant environment and experience for guests. The Manager will provide on and off-site supervision for all supported events and make recommendations for improving services and events policies, and procedures.ResponsibilitiesEvent Support- Oversees the actual set-up of assigned functions by reviewing specific menu information to servers, and coordinating the timing of the events with the culinary staff to ensure the success of the function.- Arranges temporary staff for events, room assignments, event decor, and enhancements as they relate to room setups. Directs, trains, and develops front-of-the-house temporary staff to ensure adherence to UEM's standards of quality service.- Manages all front-of-the-house staff during assigned events. Prepares work schedules and schedules staff in accordance with staffing guidelines, adjusting schedules throughout the shift to meet the business demands. Monitor staff's appearance and professionalism to ensure adherence to standards of quality service. Effectively communicate all daily activities to the staff to ensure a smooth transition and follow-up from one function to another, to ensure all events meet/exceed the client's expectations.- Ensures adherence to Federal, State, Local, and Columbia University sanitation and OSHA rules, regulations, standards, and codes.- Supports the General Manager/Assistant General Manager with the logistics of assigned catered events, including coordination, transportation, personnel, equipment, and other related tasks.- Manages the delivery of event services, ensuring seamless, high-quality execution. Reviews all event orders with the Assistant General Manager to determine appropriate staffing levels, room assignments, event decor, and enhancements as they relate to room setups.- In the absence of the Assistant General Manager, serves as primary liaison during catered events to facilitate all elements, including problem resolution, servicing, and closing of the event.- Maintain general housekeeping of event spaces and general working order of equipment before and after each event. Evaluates and reports on the quality of plant-related equipment.- Recommends changes in catering operations policies and procedures as appropriate. Implements ideas that get the job done faster and better at a lower cost.- Plans and organizes all the information, supplies, and support needed for the effective execution of all commitments.Administrative Support- Works with and supports the sales team with solicitations of the University's in-house events, social, and all other markets. Collaborates with the sales team to ensure they achieve appropriate sales goals. Together with a Sales Manager, meets with potential clients, when appropriate, and partners the Sales Manager with upselling menu, beverage, and sundry items.- Manages work schedules and payroll of event staff.- Works with the General Manager/Assistant General Manager to assess customers' opinions. Continually improve products and services to meet the needs of the campus community.- Ensures all menu cards, signs, and other printed materials are pre-made for all events.- Assists with the onboarding of new staff, including e

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