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Regional Account Manager

Securitas Security Services USA, Inc. • Westborough, MA • 5h ago

Location: Westborough, MA

Salary: $117,520.00 annually

Reporting to: Regional Program Manager

Summary

The Regional Account Manager (RAM) plays a key leadership role in managing guard service operations and security functions across multiple client sites. This position is responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving operational excellence. The RAM oversees staffing, scheduling, training, billing, compliance, and performance management, while serving as the primary liaison between the client, employees, and Securitas leadership.

Key Responsibilities

Client Relations & Core Values

Serve as the primary point of contact for the client, ensuring service excellence and satisfaction.

Build trusted relationships by embodying Securitas' Core Values: Integrity, Vigilance, and Helpfulness .

Service Quality & Compliance

Continuously evaluate service quality and implement proactive solutions.

Develop, deliver, and track training programs to ensure compliance with company and client standards.

Establish and monitor performance metrics (KPIs) to measure service effectiveness.

Staff Leadership & Development

Lead and develop site staff through coaching, feedback, and ongoing training.

Ensure proper staffing, scheduling, and labor cost management.

Resolve employee concerns, administer corrective action, and maintain a positive, professional work environment.

Operational & Financial Oversight

Oversee payroll, billing, invoicing, and expenditure management.

Monitor client credits and make adjustments when necessary.

Collaborate with leadership on policies, procedures, and operational improvements.

Communication & Coordination

Maintain open and consistent communication with all stakeholders.

Prepare and deliver quarterly business reviews (QBRs) highlighting performance, results, and opportunities.

Partner with regional leadership to align client goals with organizational strategy.

Position Qualifications

Strong ability to manage security operations and resolve conflicts effectively.

Proven track record of delivering exceptional client service.

Organized, detail-oriented, and technologically proficient.

Skilled communicator with the ability to engage at all organizational levels.

Education & Experience

Must be at least 21 years of age.

Associate degree and 5 years of experience in security or business management; OR 8 years of directly related equivalent experience.

Military veterans, prior law enforcement professionals, or individuals with similar government service backgrounds are strongly encouraged to apply.

Equivalent combinations of education, certifications, and experience will also be considered.

Compensation & Benefits

Salary: $117,520.00 annually

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually

Why Join Securitas?

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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