General Summary:
Merchandising Assistants provide diversified support for buyers in a dynamic and fast paced work environment. Merchandise Assistants possess strong communication skills and act as a liaison between Buyers, internal business partners and our external supplier community. The ideal Merchandising Assistant is resourceful, confident in problem solving, well organized and a team player. Merchandising Assistant provide support relating to the efficient and profitable operation of their assigned departments and categories. The Merchandising Assistant will be ensuring and be responsible for key steps in our end-to-end business processes of Supplier Set Up, SKU Creation, PO Creation, Advertising, Billing and Customer Support. The Merchandising Assistant role is a steppingstone to careers at Dollar Tree & Family Dollar and the experience gained allows team members to transition into exempt roles with progressive responsibilities.
Principal Duties & Responsibilities:
Cultivate and collaboratively work to maintain relationships with Buyers, MA team and cross functional business partners. Become a go to resource and expert in your category and responsibilities
Attend team and cross functional meetings, preparing any needed documentation and reports to support the agenda
Actively contribute - sharing insights, providing updates, capturing notes, actions and manage next steps
Accountable for key responsibilities in the Supplier, SKU & PO creation and maintenance processes
Act a project manager to ensure all tasks and deadlines are achieved. Kicking off the process with workflow submissions and performing any needed follow up as request work through each process.
Supplier
Act as liaison between Data Management, Suppliers, Private Brands and THT
Vet all required paperwork and ensure it has been filled out and submitted correctly
Proactively communicates with suppliers, providing updates to suppliers as needed
SKU
Responsible for follow-up online reviews and seasonal buys to ensure all items and documentation are maintained in trackers utilized by cross functional business partners
Communicate regularly and consistently with suppliers obtaining new product information, along with pricing, description, case pack, supplier, UDA and UPC updates, ensure work is submitted and completed by responsible team members
Owns compiling needed data and makes decision on SKU attributes, ensuring accuracy rating of 90% or higher for new item set up/maintenance and price changes submissions
Partner with Data Management, Managers and other MAs if needed to prioritize and complete set up
PO
Creates purchase orders in an accurate and timely manner for buyers across multiple departments.
Follows up on all late orders and upcoming shipments and completes balances as needed
Completes all purchase order modifications including but not limited to delivery extensions, cancellations, and cost & retail changes
Responsible for sample and ticket processes
Manage VMR samples and processes
Collect, review and proof product samples, prior to shipment, to ensure all information is correct and in line with Family Dollar Guidelines.
Handle disposition of rejected samples.
Initiates ticket request to supplier, verify ticket scans and validate SKU information is correct. Last line of defense to ensure information is correct prior to shipping to stores.
Work within the marketing projection tool, DemandTec
Partner with Buyers and Suppliers to ensure accurate documentation
Enter pricing, deals, projections, scan allowances and co-op
Responsible to maintain key tracking documents utilized in monthly financial roll ups
Responsible for resolving customer complaints, issues and special requests
Partner with suppliers, Private Brands and Global Sourcing as needed based on complaints, issues and requests that arise
Provide compensation to customers to reimburse them for issues (Gift Card Program)
Track customer information creating a data base that allows team to review and analyze, finding patterns within customers/products and calling out opportunities to Leadership.
Self directs personal and professional development to successfully transition into exempt roles with progressive responsibilities
Maintain proficiency in internal computer systems - Retek, Pro3, and SharePoint.
Utilize in house training site - ILearn to continue personal development and hone skillset in Excel, Word, PPT, SQL
Peer coach new MAs - provide training, support and guidance. Share your knowledge and expertise
Other job-related duties as assigned
Position Requirements:
40+ work hours per week with ability to work consistently and independently in an office work environment or remote
Reliable transportation to and from office
Demonstrates a positive attitude towards working in a team environment; understands others' roles; "rolls up his/her sleeves" when necessary, in order to get the job done
Seeks help from others when necessary
Accurately submits requests with 100% accuracy
Successfully meets and exceeds expectations by delivering superior customer service to all internal and external customers
Ability to prioritize projects, work independently and multi-task while maintaining focus and composure
Ability to effectively communicate with internal customers and vendors.
Demonstrates an outlook that doesn't reflect a "that's not part of my job" attitude when the need arises to assist with duties and responsibilities located outside of the assigned duties of the position
Crosstrain and serve as backup to other merchandise data related areas as needed
Minimum Requirements:
Education: High school or GED required, College Degree preferred
Experience: Retail experience is preferred
Job Related Skills: Proven track record in priority setting and managing multiple tasks and strong written and communication skills with excellent organizational skills. Applicant must have high attention to detail, strong work ethic and ability to work in a fast-paced environment. Knowledge of Microsoft Office Suite tools - Excel, Word, etc. is required
Full time
510 Volvo Parkway,Chesapeake,Virginia 23320
Buying
Family Dollar