Customer Service Rep

RBC Bearings • Mentor, OH • 4h ago

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 56 facilities, of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $7.0 billion. JOB TITLE/LOCATION: Customer Service Representative - Mentor, OH DESCRIPTION: We are currently looking for a Customer Service Representative. The CSR will provide positive service, while responding to quote requests and other proposals with customers in a timely accurate manner to optimize new orders. This position will work closely with the Engineering and Sales teams to obtain cost estimates for new products. ESSENTIAL FUNCTIONS OF THE JOB:

Establish and maintain rapport with customers and offer world-class friendly service. Maintain the philosophy of always giving the customer more than they ask for.

Receive (via phone and fax) customer orders and inquiries for price and delivery quotations for stock catalog and special items. Prepares formal quotes and faxes to customer as required.

Support sales staff by preparing quotes to customer requests on an immediate basis for quick turn around.

Respond to leads generated by advertising and websites and recommends the most appropriate channel, i.e. direct quote or forward to the most appropriate stocking distributor.

Sell and educate customer on Climax products and product attributes as well as alternatives. Use tacit knowledge to guide customers towards stock items whenever possible.

Prepare all CSIR paperwork as appropriate, make copies and decimate.

Receive and respond to expedite / delivery requests from customers and communicates to operations to communicate customers urgency. Act as a customer advocate within the Company to communicate customer needs.

Respond to customer requests for literature, prints, and technical information.

Participate in new product development initiatives.

Assist Marketing efforts by providing leads and input, working with staff, and, in particular, with proactive calling efforts.

Attendance at work is an essential function of the job

EDUCATION:

Minimum High School Diploma or GED

EXPERIENCE:

Minimum 3 years of Customer Service experience preferably in manufacturing

SKILLS / CERTIFICATIONS:

Understanding and expertise relating to Power Transmission and Fastener Distributors

Professional selling and customer service skills (both inside & outside sales experience)

Product knowledge of Shaft Collars and Rigid Couplings and KLA's, coatings, finishes, materials, applications, KLDs, etc.

Excellent verbal and written communication skills (especially telephone skills)

Experience with CRM and ERP, specifically Salesforce.com

Microsoft Office and Access

Excellent problem solving skills

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIxNTY3LjEwNTA4QHJiY2NvbXAuYXBsaXRyYWsuY29t

Similar Jobs

Solutions Marketing Manager

Grant Thornton • Cleveland, OH • 1h ago

Management & Administrative

Grant Thornton is seeking a Solutions Marketing Manager to join the team. Approved office locations can be found below. Summary : As the Solutions Marketing Manager on our Integrated Campaign team, you will drive marketi...

1h ago

Go to Apply

Guest Service Agent - Part-time

Crescent Hotels and Resorts • Cleveland, OH • 2h ago

Management & Administrative

Description **$500 Sign On Bonus will be paid out after successfully completing 30 days of service $500 Retention Bonus will be paid out after successfully completing 90 days of service** We are looking for our next grea...

2h ago

Go to Apply

Business Development Manager - Life Sciences, Bioprocess & Single-Use Solutions; Manufacturing

Saint-Gobain • Solon, OH • 8h ago

Management & Administrative

Business Development Manager - Single-Use Systems, Saint-Gobain Life Sciences- Remote, USA, with Travel. Territory: NC, SC, KY, FL, GA, VA - If you want to reshape the world and discover your greatest potential, Saint-Go...

8h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • East Cleveland, OH • 9h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

9h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Garfield Heights, OH • 9h ago

Management & Administrative

9h ago

Go to Apply

Electrical Engineering Manager

Middough Inc • Cleveland, OH • 9h ago

Management & Administrative

Middough Inc. - 'TOP WORKPLACES' Award Winner! Electrical Engineering Manager -- Position and Responsibilities As an Electrical Engineering Manager with Middough, you will direct and manage the work of a team to complete...

9h ago

Go to Apply

Change Management Coordinator

Lincoln Electric • Cleveland, OH • 9h ago

Management & Administrative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a lead...

9h ago

Go to Apply

Temporary Administrative Assistant

Sierra Lobo, Inc. • Cleveland, OH • 9h ago

Management & Administrative

Temporary Administrative Assistant Location US-OH-Cleveland - 44135 Job ID 2025-3226 Positions 3 Experience (Years) 1 Category Administrative/Clerical - All Openings Type of Position Temporary Full-Time Level Entry Visa...

9h ago

Go to Apply

Administrative Assistant

TEKsystems • Solon, OH • 9h ago

Management & Administrative

Description M-F 8:30am-5pm -Handling checks from customers to process within the system -Deposit incoming checks -Work within Excel to document data -Go through incoming mail, open envelops from policy holders, scan docu...

9h ago

Go to Apply

Operations Manager | $120K To 130K

Aerotek • Cleveland, OH • 17h ago

Management & Administrative

Job Title: Operations Manager Job Description The Operations Manager is responsible for achieving the monthly and annual operating plan for the site, focusing on financial and operational performance metrics. This role i...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.