Residential Concierge

Loomis Village • South Hadley, MA • 2d ago

Residential Concierge At Loomis Communities, we open doors to positive
aging . Building on our proud traditions of integrity, security and
hospitality, our vision is for Loomis to always be a vibrant, welcoming
community, providing resources to maximize well-being and personal
fulfillment; while sharing our talents and strengths with all those
whose lives we touch. Per Diem Flexibility needed for coverage on all
shifts - days, nights, weekends, holidays. SUMMARY: The Concierge
responds to a wide variety of requests, ensuring the needs of the
community are clearly understood and addressed to maximize resident
satisfaction. As the first point of contact for residents, prospective
residents, visitors and vendors, the Concierge\'s primary responsibility
is to satisfy or exceed the resident expectations, as well as serve as a
liaison to various departments. Residential Concierges embody
professionalism and extensive customer service skills. The Concierge
also develops and maintains positive relationships, making sure to
address concerns or issues in a timely and professional manner.
Responsible for safeguarding confidentiality of residents. ESSENTIAL
FUNCTIONS: Performs job functions in a manner consistent with the
mission and goals of the Loomis Communities. Adheres to The Loomis
Communities Compliance and Ethics Program. Demonstrates an awareness of,
a respect for and attention to the diversity of the people with whom
they interact (persons served, personnel, families/caregivers, and other
stakeholders) that is reflected in attitudes, behavior and services.
Assists residents and their guests in a courteous and efficient manner;
and plays a vital role in ensuring the overall resident satisfaction.
Provides concierge services to residents and visitors to include but not
limited to dinner reservations, transportation services, housekeeping,
room reservations, receive, store, and retrieve packages for residents.
The concierge helps residents get timely resolution on housekeeping and
maintenance issues. Ensures the safety and security of the community, by
being aware and knowledgeable about who is entering and exiting the
property; and ensures non-residents (e.g. guests, tradesmen, deliverymen
or others) are approved by the resident or the management office.
Assists with training and guiding new security personnel in acclimating
to the operations of The Loomis Communities. Performs security duties as
assigned (Patrol property, write activity reports, call police or fire
departments in cases of emergency)Provides administrative
responsibilities, such as keeping records of resident vehicles, phone
numbers, deliveries, frequent guests, preferences and local maintenance
and service providers. Serve as First Responder to the emergency call
system for independent living, and respond quickly in case of an
emergency. Maintains pride in the property\'s maintenance and appearance
needs, by ensuring lobby and public areas are neat and orderly.
Maintains a professional, courteous and calm demeanor in an active area.
Provides administrative support to Administrative Assistant and
Executive Director as needed. Completes financial and petty cash
transactions. QUALIFICATIONS: Preferred Education: High School Diploma
or GED Preferred Experience: Previous customer service experience.
Skills/Compentencies: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in
standardized situations. Ability to read, write, and speak English.
Ability to relate well to all residents, including the emotionally
upset. Ability to deal tactfully with personnel, residents, family
members, visitors and the public. Ability to report to work regularly
and promptly. Ability to work beyond normal hours when necessary.
Excellent customer service skills and effective phone communication
skills.

Similar Jobs

Housekeeping-Temporary

Sheraton Springfield Monarch Place Hotel • Springfield, MA • 18h ago

Retail & Hospitality

Housekeeping-Temporary POSITION PURPOSE Clean hotel guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. ESSENTIAL FUNCTION...

18h ago

Go to Apply

Retail Sales Associate

Staples • Enfield, CT • 23h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 51108 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

23h ago

Go to Apply

Retail Merchandising Supervisor

Staples • Greenfield, MA • 23h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 51096 Job Category: Retail Stores Job Schedule: Full time On-site Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage St...

23h ago

Go to Apply

Resident Concierge-PT-3rd Shift

Applewood Retirement Living • Amherst, MA • 2d ago

Retail & Hospitality

Reesident Concierge-Part Time-3rd Shift SUMMARY: The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the fi...

2d ago

Go to Apply

Residential Concierge

Loomis Lakeside at Reeds Landing • Springfield, MA • 2d ago

Retail & Hospitality

Resident Concierge PART TIME, FRIDAY 8 AM - 8 PM SUMMARY: The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction....

2d ago

Go to Apply

Housekeeper

Pioneer Valley Hotel Group • Hadley, MA • 1w ago

Retail & Hospitality

HADLEY Housekeeper Cleaning rooms is not an easy task, this person has to be able to move quickly and pay attention to detail. Make beds, vacuum, dust and clean bathrooms. This job requires you to be on your feet at all...

1w ago

Go to Apply

Maintenance Worker

Pioneer Valley Hotel Group • Ludlow, MA • 1w ago

Retail & Hospitality

LUDLOW Maintenance Worker Maintenance personnel are mainly responsible for planning a preventative maintenance program to maintain the upkeep of the building. Providing customer service and communicating to other hotel d...

1w ago

Go to Apply

Warehouse/Delivery Team Member

Andy's of Greenfield • Greenfield, MA • 1w ago

Retail & Hospitality

GREENFIELD Warehouse/Delivery Team Member Want to be part of a 44-year-old company that is growing? Would you like to work for a company that pays 100% of your health insurance premiums? We are looking for someone to fil...

1w ago

Go to Apply

(USA) Fashion Coach

Walmart • Westfield, MA • 1w ago

Retail & Hospitality

Position Summary... What you'll do... Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing ass...

1w ago

Go to Apply

Assistant Financial Center Manager

Berkshire Bank • Westfield, MA • 2w ago

Retail & Hospitality

Division: Retail Banking Department: Various Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $35.99 Actual compensation within the pay range will be decided based on fa...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.