Field Service Engineer Supervisor, Microbiology

ThermoFisher Scientific • Dallas, TX • 15h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.

Position Summary:

The Field Service Supervisor will lead all aspects of the daily operations of the FSE team as well as demonstrate the capabilities required of a FSE. Leadership responsibilities include fielding FSE inquiries, resolving customer critical issues, training compliance, overtime management, onboarding, and conducting performance evaluations. Field Service responsibilities include handling a small, assigned territory requiring instrument corrective maintenance, upgrades, installation, and preventative maintenance. This individual may travel outside of their assigned territory for elaborate customer repairs, training of current Field Service Engineers, and development of new employees.

Key Responsibilities:

Handle day to day activities from the FSEs (define resource for vacant territories when needed, field customer complaints for criticality)

Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions

Must be proactive in resolving instrument issues before they become chronic by finding a root cause and course of action

Develop and conduct team meetings on a regular cadence

Develop and regularly report on FSE team metrics and quality objectives

Assist in the development and improvement of service processes and information

Control overtime and monitor expenses; includes approving timesheets and expense reports

Maintain training compliance

Technical liaison with key internal partners

FSE Team ServiceMax administrator

Assist with maintaining accurate carstock inventories for the team

Hiring/onboarding of new FSEs

Perform performance evaluations

Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation

Maintain inventory and administrative records in a timely manner

Resolve technical issues with hardware, firmware and software

Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials

Ensure accurate communication and/or documentation for product complaints per SOP

Must have excellent customer-facing skills and prioritize customer satisfaction

Minimum Requirements/Qualifications:

Education:

Associate's degree in electronics, engineering, biomedical technology or other applicable field of study.

Bachelor's degree in engineering or technology preferred

Experience :

Minimum 2 years of experience related to science, engineering and/or customer skills

Ability to handle a territory and perform service training, customer training, support and repair of laboratory equipment

Non-Negotiable Hiring Criteria:

Ability to travel at least 50% with overnight stays

May be required to travel to customer sites with as little as 24 hours notice

Ability to take at least 10 paid on-call weekends in a year

Must be able to lift up to 50 pounds on a routine basis

This position has not been approved for Relocation Assistance.

Compensation and Benefits

The salary range estimated for this position based in Kansas is $75,800.00-$113,675.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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