Operations Manager I

US LBM • Traverse City, MI • 2d ago

Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region's premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim.

A Brief Overview

The Operations Manager I directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue up to $15M annually.

Pay Range: $60,000 - $80,000 annually depending on industry experience

What you will do

Manage and coordinate all work activities of functional area.

Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.

Conduct audits to monitor metrics that do not meet company standards or requirements.

Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.

Facilitate regularly scheduled operations meetings with operations and location managers.

Resolve operating difficulties and implements resolutions.

Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.

Review production reports, department expenses, labor costs, and other reports and documents related to store operations.

Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).

Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.

Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.

Review product flow for best space and labor utilization.

Confirm inventory levels and cycle counting processes are properly maintained.

Monitor operational expenses within departments managed.

Enforce Company policy and procedures involving customers, vendors, and employees.

Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.

Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.

Work with Sales management to ensure proper communication and training is maintained.

Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.

Comply with Company's attendance policy by maintaining regular and predictable attendance.

Establish location goals and develops work schedules to meet these goals.

Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.

Implement and sustain best practice plans.

Manage monthly operations P&L performance across multiple value streams.

Maintain excellent customer relations and quality standards.

Monitor the safety of the work area and ensures adherence to the guidelines.

Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.

Perform other duties as assigned by Management.

Criteria for Manager:

Supervise 12 or more associates (direct & indirect reports)

Budgeting accountability

US LBM

Go to Apply

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