Service Center Operations Manager

Chart Industries • Medina, OH • 7h ago

Location: Medina, OH, United States, 44256

Company: Chart Industries

Ensuring Chart's Success...

"Cooler Together" - Chart's principal focus is the design and fabrication of cryogenic equipment; so that's how we got our "Cooler By Design®" tagline. Of course, we think the stuff we design and build is pretty cool too. What's more, we're problem solvers and strive to work together as a team, making us "Cooler Together". With our recent acquisition of Howden, we're also "Stronger Together". Customers don't come to Chart with an equipment specification, they come to Chart with a challenge. Chart is looking for bright, talented candidates that have a desire for a career in an exciting and evolving industry.

Chart Industries is currently seeking a Service Center Operations Manager based in Medina, OH . This position is responsible for leading daily operations across manufacturing and service functions, ensuring optimal performance of equipment, resources, and personnel. This role drives efficiency, cost-effectiveness, and quality output while fostering a safe and productive work environment through strategic planning and team development.

What Will You Do?

Oversee the daily planning, implementation and maintenance of the manufacturing equipment and service activities on-site to meet customer and business expectations.

Ensure the effective use of materials, equipment and personnel in producing quality products at minimum costs.

Select, develop, and evaluate personnel to ensure the safe and efficient operation of the function.

Accountabilities

Ensure a health and safety environment at the Service Center (entire site) by working intensively with the team to implement Howden HSE procedures and standards.

Responsible for the deployment of the continuous improvement culture at the organization to deliver on customer and business demands.

Oversee the daily management of the rebuild and manufacturing projects to meet internal and external customer specifications and Aftermarket requirements.

Responsible for execution activities including parts and rebuilds making sure they are delivered on time to the customers as well as contains the required scope quality and supply.

Responsible for supporting business development opportunities into new markets that match business objectives.

Ensure that appropriate reporting, financial, operational controls and KPI's are in place to measure and protect business interests and to provide notice of the need for redirection.

Effectively communicates with staff and upholds compliance on overall company policies, procedures, business issues and other relevant information.

Maintains effective communication with Aftermarket team regarding project deliverables and issues, customer requirements, specifications, and product development.

Act as contractual liaison between company associates and customers, ensuring timely review and approval / reconciliation of variations.

Manage inventory to meet anticipated ordering needs of customers; and meet inventory level adjustment requirements as directed.

Actively develop talent within your department and work directly with HR on employee relations.

Must be willing to travel approximately 10% of the time, mostly to Chart Aftermarket sites.

Your Experience Should Be...

Bachelor's Degree in business, engineering or equivalent experience.

Experience as a plant manager with P&L responsibility.

10 years of management experience in a business, manufacturing, and/or assembly environment.

Hands on experience implementing continuous improvement processes.

Knowledge of manufacturing performance indicators such as productivity, utilization, and efficiency

Understanding of manufacturing operations including production principles (capacity planning and plant loading), inventory management, quality systems, and purchasing functions.

Mature understanding of financial principles.

Ability to create and maintain strong working relationships with employees.

Strong interpersonal skills - active listener, clear and concise communicator (both oral and written).

Motivational leader and effective manager.

Ability to organize and manage multiple projects and people simultaneously.

Knowledge of ERP/MRP systems.

Desired

Knowledge of manufacturing processes such as machining, fabrication, welding, assembly, and product testing.

Knowledge of compliance to ISO 9001:2015 standards.

Rotating and/or gas and air handling equipment experience.

5 years of experience in managing the servicing of highly engineered equipment and products.

A solid understanding of the product offerings of Chart & Howden customer base.

Our Benefits Package...

Available benefits options include:

Medical, Dental, Vision

Employee Assistance Program

Life Insurance

Short and Long Term Disability

401k Savings Plan

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.

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