Description
4 Days Hybrid from any of our locations in RI, Iselin NJ, Westwood MA
Role is not relocation eligible.
Vice President - Sr Project Manager
The candidate:
The Vice President - Sr Project Manager is a change leader for digital transformation initiatives in the Commercial Banking organization, accountable for driving digital change management and delivery across multiple portfolios.
The role partners closely with leadership in Commercial Lines of Business, Operations , and Technology, including cross-functional stakeholders to translate strategy into execution and measurable outcomes. It requires a blend of business acumen, technology fluency, operational experience, change facilitation, and program governance to advance client and colleague experiences.
The key deliverables of the role are:
Program leadership, project management & execution
Stand up and run multi-workstream delivery across priority portfolios and programs.
Align priorities, dependencies, and milestones with clear ownership and measurable outcomes.
Governance & executive communications
Establish and manage operating cadences (e.g., daily/weekly rhythms; monthly/quarterly reviews).
Produce concise, executive-ready materials and facilitate decision forums.
Change management and delivery
Manage and deliver technology-enabled change initiatives.
Manage benefits realization, communications, training, and adoption tracking.
Financial stewardship
Partner with Finance to manage budgets and forecasts across programs.
Surface trade-offs early and recommend mitigations for variances.
Delivery discipline & tooling
Improve agile maturity and maintain delivery hygiene.
Ensure Jira/Confluence (or equivalent) are accurate and current.
Stakeholder & vendor management
Build strong relationships across business, operations, technology, and external partners.
Coordinate vendor touchpoints and synthesize inputs into clear actions.
Enablement & culture
Champion modern ways of working (including AI-assisted productivity).
Promote a continuous-improvement mindset and knowledge sharing.
The Business: Digital & Operations, Commercial Banking
Commercial Digital & Operations supports the onboarding and servicing lifecycle across Commercial Banking, spanning payments and cash management, trade and supply-chain, markets and hedging, and commercial lending. The function partners with business lines and technology to streamline processes, connect data, automate workflows, and modernize platforms to improve client and colleague experiences.
Qualifications
Bachelor's degree and/or 5+ years leading large, cross-functional technology or transformation programs; experience in commercial/wholesale banking operations preferred.
Demonstrated ability to synthesize complex technology topics and communicate simply to executive and delivery audiences.
Strong written, verbal and influencing skills; proven track record of managing and enabling indirect teams.
Advanced problem-solving with a data-driven approach; ability to build business cases, implementation plans and concise status reporting.
Proficiency with agile practices and common delivery tools (e.g., Jira/Confluence); comfortable enforcing governance and documentation standards.
Financial acumen to manage budgets and forecasts, with proactive risk/issue management.
Hours
Mon-Fri 8:30-5:00
Pay Transparency
The salary range for this position is $ 114,041 - $ 171,062 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
