Payment Account Manager

NCR VOYIX • Irving, TX • 2h ago

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

The Account Manager will serve as a primary point of contact for our ISO & ISV partners. This role is also responsible for supporting enterprise clients using NCR prodcuts & services.

This position is located in the Irving, TX office.

This individual will:

Become a subject matter expert on NCR products & solutions

Research knowledge base and collaborate with other team members on-going basis

Research and resolve client inquiries regarding system, processing and any other issues

Train partners on new and existing system features and services

Prepare and conduct technical/product presentations, demonstrations and trainings

Speak and engage with partners on a regular basis to stimulate new business growth

Maintain thorough understanding of all internal systems to respond to general and specialized client requests

Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates

Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems

Responsible for special projects as assigned

Formal education level: Bachelor's Degree Preferred

Minimum of 2 years of relevant Payments experience

Minimum of 2 Years of client-facing experience

Must be proficient in Excel (Pivot Tables, Basic Functionality), Word, and PowerPoint

Excellent written/verbal communication skills including the ability to communicate with both technical and non-technical personnel

Must possess strong organizational skills and ability to multi-task effectively, which maintaining attention to detail

Able to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality

Able to navigate complexity and unforeseen roadblocks, recognizing when course correction is required, and adjust accordingly

Must possess a passion for teamwork, client service and reaching business results through problem solving

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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