The Account Management Managing Director, Employer & Employer Coalitions will own a portfolio of PBM employer clients and employer-led coalitions and lead a team responsible for the development and execution of the broader account management strategy. This leader drives client satisfaction and retention through near- and long-term strategies for effective client management.
Serves as executive-level representation during client escalations, finalist presentations, and strategic engagements, and acts as executive sponsor on high-profile accounts to provide direct visibility into client health for senior leadership. Cultivates and sustains strategic relationships with executive-level client stakeholders to ensure alignment with business objectives and foster long-term partnership.
Drives strategic and organizational alignment by serving as the voice of the customer. Influences enterprise-wide strategy through client insights, market trends, and partnership with senior leadership across business units to ensure successful delivery of services, implementation of products, and execution of industry initiatives to meet portfolio needs. Accountable for overall client retention, satisfaction, and growth within the assigned portfolio. Applies financial acumen, including understanding of pricing strategies, performance guarantees, and leveraging data-driven insights and analytics to inform client strategy.
ESSENTIAL FUNCTIONS
Partner closely with PBM New Sales, Consulting Relations, and Commercial Account Management leadership to develop and execute strategies that drive client loyalty, retention, and growth. Lead resolution of global issues and facilitate change to support strategic objectives.
Collaborate with cross-functional senior leaders and the PBM Chief Medical Officer to ensure clinical strategies and solutions are aligned with client needs and enterprise capabilities. Ensure delivery against SLAs, performance guarantees, and key metrics. Partner with Client Services senior leadership to oversee successful implementation of new clients, products, and initiatives.
Provide strategic oversight to Client Service Team (CST) Directors and their teams to ensure consistent follow-through on client satisfaction, operational efficiency, and cross-functional alignment.
Builds and executes talent strategies that support succession planning, leadership development, and organizational resilience.
QUALIFICATIONS
Bachelor's degree in business administration or related field preferred; master's degree desired.
12+ years of progressive experience in account management, sales, and client relationship leadership, with at least 10 years in a people leadership capacity. Proven success in managing complex client portfolios and implementations, leading cross-functional teams, and driving strategic initiatives.
Exceptional communication, presentation, and executive presence. Demonstrated ability to lead through influence, motivate teams, and deliver year-over-year performance improvements.
Deep understanding of the PBM and healthcare ecosystem, including current products, services, and industry trends.
Strong financial aptitude with experience interpreting pricing models, evaluating performance guarantees, and applying data-driven insights to optimize client strategy and business performance.
Proven ability to lead through change and ambiguity, adapting client engagement strategies and internal team direction in response to evolving business needs, market dynamics, and organizational priorities. Demonstrates resilience and flexibility in navigating transformation while maintaining focus on long-term client and enterprise outcomes.
Strong enterprise mindset with the ability to balance client-specific goals with broader organizational objectives. Skilled at identifying opportunities to elevate the organization's positioning, influence cross-functional alignment, and ensure that client strategies support overall business growth and sustainability.
Expertise in tailoring client interactions and strategic approaches based on client maturity, business model, and evolving expectations. Able to pivot seamlessly between tactical execution and strategic advisory, ensuring that both immediate needs and long-term goals are addressed in partnership with clients.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 200,300 - 333,900 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna (https://jobs.cigna.com/us/en/life-careers) .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
