Customer Service Representative

TEKsystems • Marshfield, WI • 12h ago

Overview:

This role focuses on delivering excellent customer service for one of the organization's key product lines. The representative will handle incoming calls from members, applicants, providers, and agents, working to understand and resolve their concerns efficiently. This is a learning-focused position with ongoing training and coaching to build customer service skills. More complex issues are escalated to senior team members.

Key Responsibilities:

Respond to questions about benefits, coverage, premiums, and claims in a timely and accurate manner.

Help coordinate care for members who need services outside the standard service area.

Handle test calls to ensure compliance with regulatory standards.

Assist members with updating financial and subsidy information to meet federal requirements.

Document all customer interactions in the system for future reference.

Use internal systems to verify wellness benefits and ensure proper reimbursements.

Troubleshoot issues with online portals and secure messaging tools.

Guide members through the complaint or grievance process using established procedures.

Participate in coaching sessions to meet performance and accuracy goals.

Maintain regular attendance to support team operations.

Stay current with required competencies to perform role-specific tasks effectively.

Skills & Qualifications:

Strong customer service skills, especially in a healthcare or insurance setting.

Preferred: Associate or Bachelor's degree in business administration.

Preferred: Experience in a health insurance call center.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Marshfield,WI.

Application Deadline

This position is anticipated to close on Sep 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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