Customer Service Representative

Gerber Collision & Glass • Lafayette, IN • 1d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation: $17.00 - $23.00 per hour

Similar Jobs

Security Officer - Manufacturing Site - Overnight Shift

Allied Universal • Frankfort, IN • 5d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be pa...

5d ago

Go to Apply

Family Case Manager

State of Indiana • Lafayette, IN • 6d ago

Management & Administrative

Family Case Manager Date Posted: Aug 29, 2025 Requisition ID: 465028 Location: Lafayette, IN, US, 47901 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the...

6d ago

Go to Apply

Operations Management Trainee

Ryder System • Lafayette, IN • 1w ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : IGNITE the leader within you At Ryder , our most important competitive advant...

1w ago

Go to Apply

Customer Service Associate

Walgreens • West Lafayette, IN • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Family Case Manager

State of Indiana • Delphi, IN • 1w ago

Management & Administrative

Family Case Manager Date Posted: Aug 25, 2025 Requisition ID: 464388 Location: Delphi, IN, US, 46923 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the sta...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Lafayette, IN • 1w ago

Management & Administrative

Location: 3861 South St, Lafayette, Indiana 47905 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repre...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Lafayette, IN • 1w ago

Management & Administrative

1w ago

Go to Apply

Department Manager

McDonald's • Frankfort, IN • 1w ago

Management & Administrative

-FREE COLLEGE! -Pay starts up to $18.00 per hour. -Insurance for eligible employees -Tuition Assistance -Opportunities for advancement -30% employee discount at McDonald's nationwide -Exclusive discounts with Apple, Amaz...

1w ago

Go to Apply

Account Manager

Staff Management | SMX • Frankfort, IN • 2w ago

Management & Administrative

Overview: In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, you will manage annual revenues between $1 million - $5 million, regularly following up...

2w ago

Go to Apply

2026 Leadership & Technical Development Program - Supply Chain Management

Caterpillar, Inc. • Lafayette, IN • 2w ago

Management & Administrative

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We a...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.