Personal Banker (Retail)

MECHANICS BANK • Federal Way, WA • 1d ago

Mechanics Bank is currently searching for a Personal Banker (Retail) to join our team at our Federal Way Branch.
The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities.
What you will be doing:
Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services.
Actively suggest strategies to help customers improve their financial position.
Identify and engage customers at risk of leaving, aiming to retain their business.
Update new and existing customer profiles to maintain accurate and current information.
Contribute significantly to the branch's growth and sales achievements.
Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base.
Monitor and achieve personal sales targets on a weekly and monthly basis.
Generate referrals to branch managers and business partners.
Engage in both warm and cold business developments calls as assigned by branch management.
Participate in community events and networks to increase referral-based sales.
Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction.
Perform teller and operational duties.
Open new accounts, ensuring appropriate account ownership to optimize FDIC insurance coverage, and compliance with all regulatory requirements.
Handle both basic and complex banking transactions, including changing account ownership, living trusts, guardianships accounts, estate assignments, and consumer and home equity loans.
Maintain in-depth knowledge of the bank's products to aid in acquiring business and consumer customers.
Set the standard in customer service excellence and advocacy.
Conduct satisfaction outreach to existing customers, both personal and business.
Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact, and diplomacy.
Participation in community and nonprofit events to support the bank's community reinvestment efforts.
Perform Notary Public services.
Who you are:
A bachelor's degree in finance, Business Administration, or a related field is preferred, or at least three years of prior experience in bank sales or customer service. Sales experience in the banking or financial industry preferred.
Demonstrated sales experience with proven results including diverse customer profiles and complex needs.
Ability to identify customer needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships. Ability to initiate customer contact through letters, email, or telephone. Excellent business writing skills.
Ability to exercise independent judgment. Ability to work quickly and accurately, to analyze information and make decisions.
Excellent multi-tasking skills. Ability to prioritize and perform a variety of concurrent tasks with minimal directio

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