Sr Sales Enablement Program Manager

WM • Annapolis, MD • 2d ago

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Acts as a liaison between Sales and Operations on processes, customer requirements, and sales needs with an overall objective of increasing and improving the quality of time spent with Customers by the Sales Organization. A Sr. Project Manager, Sales Enablement (PM) facilitates process alignment between Sales and Operations and owns the process development/refinement, communication, change management, and monitoring within the National Accounts Sales Organization. The Sr. PM role is the subject matter expert for all direct/indirect Sales processes and a resource to support skill building and process improvement within the Sales Organization, leading to improved retention and growth results for WM National Accounts.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Formalized Collaboration and Process Implementation

Solicit key stakeholder input/insight in a formal and objective way.

Using stakeholder input, analyze and present data in support of requested process improvement and design sessions.

Participate in process design sessions with the intent of representing the best interests of the sales organization and customers.

Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.

Document and communicate new or changes to existing processes in a clear & concise manner.

Work within the assigned sales segments to ensure adoption of process/technical changes are effectively and efficiently rolled out and maintained.

Monitor and measure results for improvement and future modifications.

Enablement Services

Determine areas of need for training and development across the sales organization and design programs to meet development needs.

Administer training and skills development as needed for respective sales segments.

Work with Learning & Development to craft onboarding & regular training needs.

Occasionally backup Program Managers when they take time off and process spec governance, tickets, and any other escalations as needed.

Customer launch expert for assigned sales segment.

Subject matter expert in sales process may be asked to perform PM responsibilities as needed.

Enablement Operations

Maintain database of processes and SOPs for Program Managers to successfully do their job. Ensure completeness for customer specific SOPs.

Craft consistent communications and talking points to be used by the team when needed.

III. Supervisory Responsibilities

This job has no supervisory duties; may assist with training and onboarding less senior team members.

IV. Qualifications

The requirements listed below are representative qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor's Degree (accredited) in Sales/Account Management, Process Improvement, Business Administration, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and seven (7) years of relevant experience.

Experience: Seven (7) years or more of previous relevant work experience (in addition to education requirement). Formal Project management experience preferred.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

None required.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Valid driver's licenses, reliable transportation carrying the required amount of insurance as outlined by the company.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.

Required to exert physical effort in handling objects less than 30 pounds part of the workday.

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely.

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes.

Normal setting for this job is an office setting, but could require travel to field locations - Remote or Hybrid (preference would be based in CT Area).

The expected base pay range for this position across the U.S. is $95,000 - $112,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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