Administrative Assistant 2 (Local Government) - Lackawanna-Susquehanna County MH/ID
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Administrative Assistant 2 (Local Government) - Lackawanna-Susquehanna County MH/ID
Salary
$54,036.00 - $72,166.00 Annually
Location
Lackawanna County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-32157-L0112
Department
Local Government
Division
HS Lackawanna-Susquehanna Co M
Opening Date
09/02/2025
Closing Date
9/15/2025 11:59 PM Eastern
Job Code
L0112
Position Number
80013007
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88213435
Bureau / Division
HS Lackawanna-Susquehanna Co M
Worksite Address
123 Wyoming Avenue
City
Scranton, Pennsylvania
Zip Code
18503
Contact Name
Katerina Vasko
Contact Phone
570.346.5741 extension 1529
Contact Email
vaskok@lsbhidei.org
Description
Benefits
Questions
THE POSITION
Are you searching for a rewarding career with a strong dedication towards serving the community? Lackawanna-Susquehanna Counties Behavioral Health Intellectual Disabilities Early Intervention (BHIDEI) Program is looking for an Administrative Assistant 2 to join our team. This position gives you the opportunity to utilize your administrative background to ensure smooth and efficient operation of the office. Apply today to play a key role in providing valuable support and services to those within our community!
DESCRIPTION OF WORK
As an Administrative Assistant 2, you will be responsible for completing a wide variety of administrative and clerical duties, ensuring operations are in compliance with established policies and procedures. Work involves managing workloads, providing scheduling support, resolving personnel-related inquiries, as well as coordinating annual contracts and the Provider Program Funded Personnel (MCR) crosswalk. You will have the opportunity to play a key role as a liaison between the administrators office, county commissioners and their delegates, Commonwealth of Pennsylvania department of Human Services regional officers, provider agencies network, and other stakeholders by facilitating and coordinating all aspects of inter office communication. Additional responsibilities include:
Serving as back-up contact with County Maintenance in the absence of the Administrator
Distributing and processing mail
Performing primary receptionist duties
Inputting daily and monthly behavioral health data
Assisting with recruitment and retention functions
Updating electronic records for contracted agencies and stakeholders
Demonstrating proficient use in Microsoft Applications
Join us in promoting hope, empowerment, choice, and opportunities that encourage people to achieve their personal outcomes as individuals and community members!
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Lackawanna or Susquehanna County. If no eligible candidates who live within Lackawanna or Susquehanna County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
How many years of full-time experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
04
How much graduate coursework have you completed in Business, Hospital, or Personnel Administration; Industrial Relations or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WORK BEHAVIOR 1 - WRITTEN COMMUNICATION
Writes and compiles information for financial and statistical reports, manuals, letters, memoranda, training materials, agendas, and presentations to convey information or respond to correspondence. Formats document submissions for review, approval, and distribution to personnel.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing various reports and documents. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience drafting various reports and documents. I was responsible for compiling a portion or a draft of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business, writing, technical writing, English composition, journalism, or communication.
D. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of documents you wrote or drafted.
Your specific duties and level of responsibility.
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WORK BEHAVIOR 2 - CUSTOMER SERVICE
Communicates verbally with the public, stakeholders, staff, and other personnel to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations and responding to questions or resolving issues/complaints.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions but referred issues or complaints to someone else for resolution.
C. I have successfully completed college-level coursework related to counseling, public speaking, psychology, sociology, or, public relations.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to interacting with individuals to understand concerns and explain relevant information.
Your experience answering general questions or referring/responding to issues or complaints.
Your specific duties and level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 3 - REVIEWING AND MAINTAINING DOCUMENTS
Reviews and maintains electronic records such as logs, inventories, emails, and other current and archived documents to ensure completeness and accuracy. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience reviewing and maintaining documents. I was responsible for evaluating changes for accuracy and clarity and updating records as needed.
B. I have experience reviewing and maintaining documents. I updated records based on recommendations made by others.
C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
The @type of documents you reviewed, maintained, and updated.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 - RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting information related to casework needs. Researches files and coordinates information from other personnel to prepare for special projects and reports as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, or research design and analysis.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience researching and compiling information from records and files.
The actual duties you performed.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 5 - MANAGE MEETINGS AND MATERIALS
Manages meetings and schedules for the Lackawanna-Susquehanna BH/ID/EI Program Advisory board. This includes collecting and organizing materials, maintaining meeting folders, scheduling meetings through Outlook, notifying/inviting staff to meetings, tracking attendance, and providing briefing materials such as agendas and pertinent documents to attendees. Adjusts the Board's calendar or reschedules meetings as needed in order to ensure attendance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience scheduling meetings, notifying/inviting attendees, organizing and distributing meeting materials, AND adjusting calendars to ensure all parties attend essential meetings.
B. I have experience scheduling meetings, notifying/inviting attendees, and organizing and distributing meeting materials. Someone else was responsible for adjusting calendars to ensure all parties were able to attend essential meetings
C. I have successfully completed college-level coursework or training related to office management, organization, or meeting/calendar management.
D. I have NO experience or training related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience scheduling meetings, notifying/inviting attendees, and organizing and distributing meeting materials.
Your experience adjusting calendars to ensure all parties attend essential meetings.
20
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
21
WORK BEHAVIOR 6 - COMPUTER SKILLS
Utilizes various computer applications to perform job duties.
Instructions
From the list below, please select all options in which you have experience.
Microsoft Outlook
Microsoft Teams
Zoom
Excel
PowerPoint
None of the above
22
In the text box below, please list the name(s) of the employer(s) where you gained the experience you claimed utilizing various computer applications. If you indicated you have no experience with any of the above, @type N/A in the box below.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
