Description
As a Learning Architect, you will help lead and shape the strategic evolution of the bank's enterprise learning function by creating adaptive, future-focused learning strategies that align with business goals and emerging trends like generative AI. You will champion skills-based talent development, inclusive and innovative culture-building, and the design of scalable, hyper-personalized learning solutions. Leveraging data, systems thinking, and emerging technologies-including generative AI-you will serve as a key advisor and partner in guiding strategic planning, optimizing learning experiences, and ensuring the seamless integration with an offshore managed service model to provide state-of-the-art learning solutions for all colleagues.
To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.
Key Responsibilities
Strategic Leadership: Develop and execute a future-focused learning strategy in alignment with assigned businesses' goals and objectives to drive enterprise capability building and workforce transformation.
AI & Digital Transformation: Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities.
Data-Driven Insights: Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.
Learning Ecosystem Design: Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.
Change & Stakeholder Management: Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives.
Collaborative Planning: Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.
Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.
Relationship Management: Collaborate with the bank's learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.
Experience & Qualifications
Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.
Expertise in driving organizational change and achieving tangible business outcomes.
Proficiency in leveraging data and analytics to assess learning impact.
Experience with AI-enabled learning platforms, learning analytics, and digital capability building.
Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.
Experience influencing C-suite and senior stakeholders on learning strategy.
Strong ability to manage key business stakeholders and collaborative across HR functions.
Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.
Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.
Key Skills Required
Strategic Learning Design: Ability to develop and execute learning strategies that align with business goals and drive enterprise transformation.
AI and Digital Capability: Proficiency in leveraging AI-enabled learning platforms and emerging technologies to create adaptive learning experiences.
Data Analytics: Competence in using data and predictive analytics to measure, optimize, and communicate the impact of learning initiatives.
Organizational Change Leadership: Experience in leading change management efforts and achieving business outcomes through learning solutions.
Learning Ecosystem Integration: Skill in building and integrating complex learning ecosystems, including platforms, talent marketplaces, and digital curation tools.
Consulting and Stakeholder Management: Strong influencing, consulting, and contracting skills to support business leaders and collaborate across HR and Talent functions.
Knowledge of Adult Learning and Future-of-Work Trends: Deep understanding of adult learning theories, future skills forecasting, and advanced learning technologies.
Collaboration and Communication: Excellent ability to work with senior stakeholders, manage partnerships, and align learning initiatives with enterprise objectives.
Hours & Work Schedule:
Hours per Week: 40+
Work Schedule: M-F 8-5
This colleague must work 4 days in office.
Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
09/30/2025
