The Manager, Technology and Operations will play a critical role within Global Supplier Services (GSS) under the Office of the Chief Financial Officer (OCFO). This position will be responsible for administering our key systems of record, supporting data analysis needs, and driving continuous improvement through system enhancements.
Key Responsibilities and Duties
Administer and maintain key systems of record including PeopleSoft (sourcing) and Coupa (enterprise vendor program office)
Manage system enhancements and upgrades to improve functionality and user experience
Troubleshoot system issues and provide timely resolutions to maintain business continuity
Perform basic data analysis and develop queries to extract meaningful insights from system data
Monitor RPA (Robotic Process Automation) processes and ensure smooth operation
Manage the monthly supplier contract audits, including data collection, analysis, and reporting
Create regular and ad hoc reports to support business decision-making
Identify opportunities for process improvements and system optimization
Lead and contribute to special projects as assigned
Serve as a technical liaison between GSS and IT teams as needed
Provide training and support to system users
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
7IC
Required Qualifications:
3+ years of experience in procurement, vendor management, and/or system administration in a corporate environment
Preferred Qualifications:
5+ years of experience in procurement, vendor management, and/or system administration in a corporate environment
Bachelor's degree in Information Systems, business Administration, Supply Chain Management, or related field
Experience with PeopleSoft and/or Coupa platforms
Strong Microsoft Excel skills including advanced functions, pivot tables, and data manipulation
Experience with enterprise resource planning (ERP) systems or procurement platforms
Demonstrated problem-solving abilities and analytical thinking
Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
Strong organizational skills with ability to manage multiple priorities
Knowledge of data visualization tools (e.g., Tableau, Power BI)
Experience with automation tools (Excel macros, Python scripting)
SQL querying skills
SharePoint administration and development experience
Experience with Microsoft Power Apps development and administration
Knowledge of procurement best practices and vendor management processes
Experience in financial services industry
LI-VM1
Related Skills
Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management
Anticipated Posting End Date:
2025-09-23
Base Pay Range: $67,300/yr - $90,200/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\EEOC\KnowYourRights-1688394514088.pdf)
Pay Transparency
Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)
