Patient Access Representative

Harbor Health Services - Hyannis • Hyannis, MA • 4d ago

The Patient Access Representative provides excellent customer service
while greeting and assisting patients, families and guests entering the
Health Center by registering new and existing patients; verifying
scheduled appointments, insurance information and scheduling follow up
appointments. The Patient Access Representative effectively identifies
and assesses patient needs and takes appropriate action to ensure that
patient needs are met. Position is 32 hours weekly. Responsibilities:
Accurately and efficiently collects and records patient information,
registers new patients including walk-ins. Ensures that all demographics
and insurance information is accurate and current and data enters
pertinent demographic patient data and account information. Verifies
insurance information and documents payer on patient encounters to
ensure accurate claim submission, collects co-pays and/or payment on
account in accordance with HHSI policy. Promptly and courteously answers
the telephone and disseminates calls to appropriate staff. Educates
patients on payment options, including discussing health and dental
insurance coverage, submits applications for Health Safety Net
Presumptive Determination, completes applications for Sliding Fee Scale
Discounts, and refers patients to the Certified Application Counselors.
Assists with patient appointments and rescheduling by patient and/or
provider request. Performs related administrative duties (i.e. sorting
mail, patient bump list, etc.) Refers patients as appropriate to
Referral Coordinator. Ensures accuracy of PCP and/or obtains referrals
and obtains Motor Vehicle and Workers Compensation Insurances as
appropriate. Requirements: High school diploma/GED. 1 or more years of
experience in a community health center and/or a professional or
business environment, 3 or more years preferred Excellent verbal and
written communications skills Excellent customer service, organizational
skills, problem solving and priority setting skills Basic Math and
reading comprehension skills Basic computer literacy, knowledge of
Office 365 preferred including Word, Excel and Outlook and Teams;
knowledge of EPIC Electronic Practice Management (EPM) highly desired
Bilingual: English and Spanish/Portuguese a plus! Familiarity with using
Medical terminology preferred Related bilingual skills based on business
need can be a substituted for up to 6 months of experience in a
community health center and/or a professional business environment All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability or veteran status.

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