Customer Service Rep

Robert Half • Mesa, AZ • 1w ago

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract position ideal for bilingual professionals proficient in both Spanish and English. The role involves managing sensitive information, providing exceptional support to stakeholders, and ensuring seamless communication with diverse groups, including veterans and individuals with developmental disabilities.

Responsibilities:

Enter and manage budget-related data with a high degree of accuracy and attention to detail.

Communicate effectively with stakeholders, including veterans and individuals with developmental disabilities, to address inquiries and resolve issues.

Collaborate with a team of representatives to ensure consistent and high-quality service delivery.

Handle sensitive information responsibly and in compliance with confidentiality standards.

Participate in structured training programs, including shadow training, to quickly gain proficiency in job responsibilities.

Utilize company-provided equipment, such as laptops and monitors, to perform job functions efficiently.

Support team operations by contributing to a collaborative and productive work environment.

Apply medical knowledge, if applicable, to enhance service interactions and decision-making.

Maintain fluency in both Spanish and English to cater to bilingual customer needs. Requirements - Proven experience in data entry with strong attention to detail.

Bilingual proficiency in Spanish and English.

Ability to effectively communicate with diverse groups, including veterans and individuals with developmental disabilities.

Familiarity with handling sensitive information with a high level of attention to detail.

Previous medical experience is highly desirable.

Strong collaborative skills to work within a team setting.

Availability to work Monday through Friday as per the assigned schedule.

Willingness to participate in comprehensive training programs and adapt to team processes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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