Customer Service Representative

Robert Half • Old Lyme, CT • 5h ago

Description

We are looking for an experienced Customer Service Representative to join a dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.

Responsibilities:

Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.

Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.

Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.

Utilize Shopify and other systems to facilitate seamless order entry and tracking.

Coordinate call flow effectively to maintain high levels of customer satisfaction.

Perform data management tasks, including creating and updating records in Excel spreadsheets.

Participate in onsite training sessions to gain a thorough understanding of company processes and tools.

Collaborate with team members to ensure alignment on customer service goals and standards.

Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.

Requirements - Minimum of 5 years of experience in customer service within a call center or similar environment.

Proficiency in order entry and managing customer interactions through various communication channels.

Strong familiarity with Shopify and other e-commerce platforms.

Advanced skills in Excel for data organization and reporting.

Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Exceptional attention to detail to ensure the accuracy of customer orders and records.

Experience with J.D. Edwards or comparable enterprise systems is highly desirable.

Strong communication skills and a collaborative mindset to work effectively within a team. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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