Retail Supervisor

LEGOLAND • Texas, Texas • 6d ago

What you'll bring to the team

?? Retail Supervisor

?? LEGOLAND Discovery Center Dallas

Lead. Inspire. Create Smiles (and Sales)! ???????

Are you a natural leader who loves making guests happy and crushing sales goals? Do you thrive in a fast-paced, colorful, and creative environment? Then join us at LEGOLAND Discovery Center Dallas as our next Retail Supervisor !

You'll lead from the front - motivating your team, maximizing revenue, and delivering world-class guest experiences . From merchandising magic to coaching your crew, you'll help ensure every guest leaves with a smile and a souvenir .

Qualifications & Experience

?? What You'll Be Doing

????? Lead by example on the retail floor - coaching, mentoring, and inspiring your team.

?? Deliver excellent guest service while hitting KPIs and driving revenue through retail performance.

?? Train, onboard, and develop new team members - ensuring everyone is safety- and service-ready.

?? Assist with inventory management, product ordering, merchandising, and visual displays.

?? Track and report key metrics like inventory levels, dwell time, and guest spending habits.

?? Help build and maintain a positive, fun, and guest-obsessed team culture.

?? Rotate into Duty Manager shifts - overseeing full attraction operations as needed.

?? Keep the retail space sparkling clean, fully stocked, and visually engaging at all times.

?? Contribute ideas, recognize innovation, and celebrate wins - big or small!

??? Resolve guest concerns on the spot and follow through with service recovery.

?? Drive team performance with personal development plans, incentives, and regular feedback.

??? Communicate clearly and consistently with your team and leadership.

?? What You Bring to the Team

? High school diploma or GED required; college degree preferred.

??? 2+ years of retail leadership or supervisory experience (attractions, entertainment, or theme parks = a big plus!)

?? Confident in high-pressure situations - cool, calm, and collected under pressure.

??? Strong communication and people management skills.

?? Comfortable with POS systems, computer tools, and reporting software.

?? Excellent attention to detail and multitasking abilities.

?? Passion for developing talent and driving team success.

?? Sales-savvy with a guest-first attitude!

??? Safety First!

As a Retail Supervisor, you'll champion a safe and secure environment for guests and staff by:

Monitoring compliance with all health & safety standards.

Leading risk assessments and daily safety checks.

Reporting and investigating incidents via the MIDAS system.

Training your team in safe operating procedures - and holding them accountable.

Following all Merlin Entertainments Group policies and best practices.

?Availability & Working Conditions

Must be flexible to work weekends, evenings, holidays , and during peak periods.

This role is floor-based - lots of standing, walking, lifting (up to 50 lbs), and interacting with guests.

Must be comfortable working in varied conditions (temperature, lighting, sound, etc.)

?? Why You'll Love It Here

??? Enjoy free entry to LEGOLAND Discovery Center and other Merlin attractions!

?? Grow your career with global opportunities in the Merlin Entertainments family.

?? Employee discounts, incentives, and fun team perks.

?? Join a playful, passionate team making memories every day.

?? Ready to Build Your Retail Leadership Career - One Brick at a Time?

Apply now to become a part of our LEGOLAND Discovery Center Dallas team!

Help us create unforgettable experiences, one guest (and LEGO set) at a time. ???????

Benefits

?? Benefits of Joining Merlin Entertainments! ??

?? Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

?? Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

?? Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ??

?? Recognition Programs and Rewards: Celebrate your achievements and hard work!

?? 401(k) Program: Save for the future with company matching contributions.

?? Tuition Reimbursement Programs: Get support for further education and career growth.

?? Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ???

Pay Range

From USD $20.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9682/retail-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-TX-Grapevine, TX

Job ID 2025-9682

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Dallas

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