Customer Accounts Manager

Aaron's Inc • Reidsville, NC • 3d ago

The salary range for this role is $13.50 to $14.25 per hour.* This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

Similar Jobs

A/R Specialist (Inventory Production) - ONSITE - GRAHAM NC

Labcorp • Graham, NC • 2h ago

Management & Administrative

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building oppo...

2h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Greensboro, NC • 1d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Greensboro, NC • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Sales and Account Manager

Moore's Electrical & Mechanical Construction, Inc. • Greensboro, NC • 2d ago

Management & Administrative

2d ago

Go to Apply

Branch Sales Manager

TruGreen • Greensboro, NC • 3d ago

Management & Administrative

100290 4220 Beechwood Drive, Greensboro, North Carolina 27410 TruGreen accepts applications on an ongoing basis. Job Description Experienced and results-driven Branch Sales Managers lead and enhance all sales activities...

3d ago

Go to Apply

General Manager

Chipotle Mexican Grill • Greensboro, NC • 4d ago

Management & Administrative

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

4d ago

Go to Apply

Associate Vice Chancellor and Chief Human Resources Officer

North Carolina Agriculture & Technical State Unive • Greensboro, NC • 6d ago

Management & Administrative

Description: Reporting directly to the Vice Chancellor for Business and Finance and CFO , and serving as a member of the Chancellor's cabinet, the CHRO joins a dynamic team at a time of a system-wide HR transformation ac...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Greensboro, NC • 6d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6d ago

Go to Apply

Driver Manager

Penske • Greensboro, NC • 1w ago

Management & Administrative

Driver Manager Position Summary: This position is for EPES Transport, Inc., a division of Penske Logistics, based in Greensboro, North Carolina. The Driver Manager will direct, coordinate, and supervise the activities of...

1w ago

Go to Apply

Services Territory Sales Manager

Lowe's • Greensboro, NC • 1w ago

Management & Administrative

Your Impact The primary purpose of this role is to drive achievement of sales, margin, and profit, and Likely to Recommend (LTR) goals for an assigned district area by providing oversight to a team of In-Home Sales Speci...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.