General Manager

Marriott • Shepherdsville, KY • 4d ago

Additional Information

Job Number 25142522

Job Category Property Leadership

Location Fairfield by Marriott Inn & Suites Louisville Shepherdsville, 282 Brenton Way, Shepherdsville, Kentucky, United States, 40165VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20by%20Marriott%20Inn%20%26%20Suites%20Louisville%20Shepherdsville%2C%20282%20Brenton%20Way%2C%20Shepherdsville%2C%20Kentucky%2C%20United%20States%2C%2040165)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, LTS Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Hotel General Manager is responsible for overseeing all aspects of hotel operations. This includes ensuring high guest satisfaction, managing staff, controlling costs, driving revenue, and maintaining quality standards. The GM works to enhance the hotel's brand, improve profitability, and ensure all departments are aligned with the hotel's goals.

Must Have:

Strong leadership and interpersonal skills.

Excellent communication and problem-solving abilities.

Financial acumen and experience with budgeting and forecasting.

Knowledge of hotel management software (e.g., Opera, RMS, etc.).

Ability to work under pressure and manage multiple priorities.

Operational Oversight:

Manage day-to-day operations of the hotel including front desk, housekeeping, food and beverage, maintenance, and marketing departments.

Ensure all hotel services meet established standards of quality and service.

Oversee guest experience and ensure that service issues are resolved promptly.

Ensure compliance with safety, health, and regulatory requirements.

Ensure all hotel services meet established standards of quality and service.

Oversee guest experience and ensure that service issues are resolved promptly.

Ensure compliance with safety, health, and regulatory requirements.

Staff Management:

Hire, train, and supervise all hotel personnel, ensuring they meet performance and customer service standards.

Create work schedules, monitor employee performance, and address any issues.

Foster a positive working environment to ensure high employee morale and retention.

Provide ongoing leadership, motivation, and training to hotel staff.

Financial Management:

Develop and manage the hotel budget, ensuring profitability.

Analyze financial reports (P&L, balance sheets, etc.) to assess performance and make adjustments as needed.

Monitor room rates, occupancy, and inventory to optimize revenue.

Control costs and manage expenditures while maintaining quality service.

Guest Relations:

Maintain a strong presence with guests, responding to complaints, requests, and feedback in a professional manner.

Monitor guest satisfaction metrics and work with the team to improve ratings and service.

Implement customer service programs to enhance guest experiences.

Sales & Marketing:

Work with the marketing team to develop and execute promotional campaigns, loyalty programs, and events to drive revenue.

Build relationships with corporate clients, travel agencies, and vendors to drive business.

Monitor market trends and competitor activities to stay ahead of industry changes.

Strategic Planning:

Develop and implement long-term strategies for the hotel's growth and expansion.

Set performance goals and work with department heads to achieve targets.

Stay up-to-date on industry trends, technological advancements, and best practices.

Maintenance and Facilities Management:

Oversee maintenance, cleaning, and refurbishment of the hotel to maintain a high-quality environment.

Ensure that hotel infrastructure is in excellent condition and meets safety standards.

Reporting & Communication:

Provide regular reports on hotel performance to corporate leadership or ownership.

Communicate effectively with all departments to ensure smooth operations.

Act as a liaison between hotel staff and owners or management.

Competitive salary, with performance-based bonus opportunities

Benefits package:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

This company is an equal opportunity employer.

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