Customer Service

Hy-Vee Food Stores • Springfield, IL • 2d ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

For information on company benefits visit Benefits | Hy-Vee (https://www.hy-vee.com/corporate/careers/benefits/) .

Are you ready to smile, apply today.

Similar Jobs

Customer Service Representative

Highmark Health • Springfield, IL • 1h ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

1h ago

Go to Apply

Regional Sales Manager - New Logo

EBSCO Information Services • Springfield, IL • 6h ago

Management & Administrative

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end...

6h ago

Go to Apply

Sr Sales Enablement Program Manager

WM • Springfield, IL • 6h ago

Management & Administrative

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism...

6h ago

Go to Apply

Manager, Coding Operations

Datavant • Springfield, IL • 21h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

21h ago

Go to Apply

Customer Marketing Specialist

Zoom • Springfield, IL • 23h ago

Management & Administrative

What you can expect We are looking for a Customer Marketing Specialist to join our Integrated Marketing team to drive product adoption, feature engagement, and reducing churn. You will create and execute marketing progra...

23h ago

Go to Apply

Account Manager II (TPA/COBRA)

Paylocity • Rochester, IL • 23h ago

Management & Administrative

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software provid...

23h ago

Go to Apply

Program Manager, Supply Chain Transformation

Western Digital • Springfield, IL • 1d ago

Management & Administrative

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Springfield, IL • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Manager, Asset Controls & Systems

The Hertz Corporation • Springfield, IL • 1d ago

Management & Administrative

A Day in the Life: As the Manager of Asset Controls and Systems, you will lead the strategic oversight and continuous improvement of enterprise asset management platforms. We're looking for a forward-thinking leader who...

1d ago

Go to Apply

Sales Management Trainee Internship - Springfield, IL - Spring 2026

Enterprise Mobility • Springfield, IL • 1d ago

Management & Administrative

Overview If you are looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional exper...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.