Healthcare Customer Service Representative - Remote

Teleperformance USA • Florida, Florida • 3d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 30.0 Mbps

Minimum subscribed upload rate equal or exceeds 10.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Healthcare Customer Service Representative - Remote

Teleperformance USA • Florida, Florida • 3d ago

Hospital & Medical

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

3d ago

Go to Apply

Healthcare Customer Service Representative - Remote

Teleperformance USA • Florida, Florida • 3d ago

Hospital & Medical

3d ago

Go to Apply

Manager, Medical Economics (VBC) - REMOTE

Molina Healthcare • Florida, Florida • 6d ago

Hospital & Medical

JOB DESCRIPTION Job Summary Collects, validates, analyzes, and organizes data into meaningful reports for management decision making as well as designing, developing, testing, and deploying reports to other end users for...

6d ago

Go to Apply

Senior Analyst, Medical Economics (VBC) - REMOTE

Molina Healthcare • Florida, Florida • 6d ago

Hospital & Medical

JOB DESCRIPTION Job Summary The Senior Analyst, Medical Economics provides support and consultation to the Health Plan and Finance team through analyzing key business issues related to cost, utilization and revenue for m...

6d ago

Go to Apply

Physical Therapist

Performance Optimal Health • Florida, Florida • 1w ago

Hospital & Medical

Since 2002, Performance Optimal Health has redefined what outpatient care looks like-bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pillars-Exercise, Nutriti...

1w ago

Go to Apply

Biopharma Sales Manager - ACD/Spatial Biology

Bio-Techne • Florida, Florida • 1w ago

Hospital & Medical

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researc...

1w ago

Go to Apply

PFS Representative ABO Ambulatory Billing

Banner Health • Florida, Florida • 1w ago

Hospital & Medical

Department Name: Work Shift: Day Job Category: Revenue Cycle Estimated Pay Range: $17.58 - $26.36 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Innovation and hi...

1w ago

Go to Apply

Registered Nurse

Sevita • Florida, Florida • 2w ago

Hospital & Medical

Explore Numerous Nearby Locations for Your Convenience! Schedule an Interview First - Apply Afterwards DISCOVER CAREERS, WELL LIVED. Our mission at Sevita is to create a world where every person has the right to live wel...

2w ago

Go to Apply

Adv Practice Registered Nurse - Peds ID

University of Florida • Florida, Florida • 2w ago

Hospital & Medical

Adv Practice Registered Nurse - Peds ID Apply now ( https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=536257&lJobSourceTypeID=796&sLanguage=en-us ) Job no: 536257 Work @type: S...

2w ago

Go to Apply

PFS Insurance Follow-Up Rep Ambulatory Denials

Banner Health • Florida, Florida • 2w ago

Hospital & Medical

Department Name: Amb Billing & Follow Up Work Shift: Job Category: Revenue Cycle Estimated Pay Range: $17.58 - $26.36 / hour, based on location, education, & experience. In accordance with State Pay Transparency...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.