Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union. The role is responsible for developing processes that create outstanding employee experiences, support member needs and meet the Credit Union's strategic objectives.
What you'll do
Lead and manage a team responsible for ensuring compliance with credit union policies and procedures related to lending and account opening processes
Design and implement strategies and reporting methods to validate new account, deposit product, and consumer loan applications
Conduct quality control reviews of consumer loan applications to ensure adherence to underwriting policies and procedures
Review samples of newly opened memberships and accounts to verify eligibility and confirm that all required documentation is collected and properly imaged
Develop and maintain a system to track loan and account documentation exceptions, focusing on missing or recurring deficiencies
Establish and oversee a certification process to document and track reviewed loans and accounts
Analyze and organize departmental findings to identify training needs and procedural enhancements aimed at reducing errors and minimizing financial losses; present insights to management across the organization
Partner with the Loss Mitigation Team to detect and monitor fraud trends in account opening and loan processes
Collaborate regularly with leaders from Branch Operations and Phone Loan teams to discuss review findings, employee training opportunities, and process improvements
Review charge-off data in coordination with the Payment Collection & Recovery Team to identify trends and inform potential underwriting or training adjustments
Benchmark quality assurance practices against industry standards and recommend enhancements to improve accuracy and efficiency
Monitor loan application trends to determine if underwriting guidelines require modification or clarification
Set performance goals and establish operational standards for team members to optimize productivity and ensure effective execution of responsibilities
Maintain and regularly update the department's disaster recovery plan to ensure business continuity
Provide management reports related to system usage
Develop, initiate, maintain and revise procedures for the operation of the team
Manage departmental projects and ensure department goals are met
Ensure performance within the approved budget
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
?High school diploma or GED
Three or more years of successful work experience relevant to the role
Preferred Qualifications- Education & Prior Job Experience
?Bachelor's degree in Business Administration, Finance or a related field, or a minimum of three years of equivalent work experience relevant to the role
Previous banking or Credit Union experience
Three or more years of prior supervisory or leadership experience
Skills, Licenses & Certifications
?Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Strong quantitative skills, with the ability to utilize statistics to validate loand and account sample sizes
Ability to demonstrate excellent oral and written communications skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
Ability to demostrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
Ability to supervise multiple team members
Ability to broadly evaluate and improve departmental processes with an eye towards details, automation and process improvement
Ability to manage projects in accordance with short- and long-range objectives
Ability to work efficiently and collaboratively in a fast-paced, continually changing environment
Ability to self-motivate with strong organizational skills and capacity for attention to detail
Ability to work well independently or with cross-functional project teams
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
