Implementation Solutions Architect (In Office)

Bizowie • Pittsburgh, PA • 1d ago

Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Architect to expand the operations team working on our Bizowie Cloud ERP platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements

Use initial ramp up time to prove analytical aptitude through completion of various assigned tasks

Develop customer specific implementation scope and project timelines

Create detailed implementation plans

Serve as the lead contact for daily customer interactions and implementation activities

Lead and support all aspects of customer implementations

Determine customer requirements through consultation and business process analysis

Implement and deploy solutions using the Bizowie Cloud ERP application

Diagnose, research and analyze customer issues and requests

Create and help customers formulate training documentation / SOPs

Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training

Develop, track and report key implementation progress metrics

Prioritize and escalate issues when needed for adequate support and customer next steps

Lead data collection activities to ensure the customer has adequate time and strategy for extraction

Coach and mentally prepare customers for a successful go live

Develop/modify existing implementation best practices, procedures and standards

Stay current on new system releases and functionality

Qualifications:

2+ years experience in ERP consulting

Self-starter with the ability and willingness to learn complex products and business processes

Not afraid to have hard conversations with customers when needed

Disciplined approach to setting customer expectations and fostering accountability

Exceptional critical thinking skills

Willingness to step in and put in the effort it will take to help us reach our company goals

Highly technically adept, experienced with web applications

Excellent verbal and written English communication

Experience with accounting concepts, manufacturing/distribution a plus

Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)

Location:

Pittsburgh Strip District (onsite)

Bizowie

Go to Apply

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