Job Summary:
The Policy, SOP, and Risk Program Manager at the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM) is responsible for leading and executing multiple, school-wide programs that support school compliance, operational effectiveness, and risk mitigation. This role manages medium-to-large-scale programs, including the School of Medicines Policy Management, Standard Operating Procedures (SOP), and Risk Management programs, ensuring alignment with the schools strategic priorities, internal standards, and external regulatory expectations. The Program Manager will manage and work cross-functionally to design, implement, and continuously improve program processes and infrastructure. This includes oversight of program frameworks, performance monitoring tools, reporting dashboards, and communications.
Essential Responsibilities:
Lead the design, implementation, and oversight of three interrelated, school-level programs: Policy Program, SOP, and Risk Management
Serve as a key advisor to senior leadership by providing expert guidance and recommendations related to school risk and policy/SOP implementation
Ensure program structure, activities, and deliverables align with school strategic goals, legal requirements, and operational priorities
Oversee program infrastructure development, including SharePoint sites, communication workflows, templates, and monitoring dashboards.
Develop, standardize, and continuously improve processes for policy lifecycle management, SOP documentation, and risk reporting.
Support and advise policy owners and custodians in understanding and using the policy development and revision process; ensure alignment with institutional, regulatory, and accreditation standards.
Collaborate with department leads and SOP owners to develop and implement consistent SOP structures; review SOPs for clarity, quality, and alignment with current policy and operational standards.
Design and administer school-wide risk assessment tools (e.g., surveys, data collection instruments) to identify, quantify, and monitor institutional risks.
Establish and track performance metrics, risk indicators, and feedback loops to evaluate program effectiveness and identify gaps or emerging issues.
Coordinate internal stakeholder engagement, including cross-functional teams, to ensure programs are implemented consistently across the school and remain aligned with strategic priorities.
Liaise with the Deans Office to ensure appropriate review and final approval of institutional policies.
Coordinate with Marketing and Communications to support publication, messaging, and visibility of finalized policies and procedures.
Facilitate and support committee and workgroup coordination related to policy and risk, including agenda planning, documentation, and stakeholder communications.
Lead and support institutional reporting to KP enterprise risk and compliance functions and the schools executive leadership committee.
Design and deliver training and awareness initiatives related to policies, SOPs, and risk programs to increase school-wide adoption and engagement.
Ensure version control, communication of updates, and timely implementation of revised documents and processes.
Monitor resource use across programs to ensure efficiency and minimize redundancy or operational gaps.
Ensure all program activities adhere to institutional policies, regulatory expectations, and compliance standards.
Basic Qualifications:
Experience
Minimum of five (5) years of policy development, compliance, risk management or related
Minimum of two (2) years of program management experience
Minimum of one (1) year of experience in a leadership role with or without direct reports
Education
Bachelors degree in business administration or related field.
License, Certification, Registration
N/A
Additional Requirements:
Project Management Professional (PMP) or equivalent project/program management certification preferred.
Process-driven and possess strong project coordination skills
Proven experience managing multiple relationships and advising and collaborating with numerous key interested parties while operating in a complex, time-sensitive environment.
Foster productivity and nurture program success from inception through to optimized processes
Strong understanding of compliance frameworks, implementing policy and risk strategies
Experienced in leading cross-functional programs
Strong analytical skills
Independent decision-making, problem-solving, and planning skills; highly developed project management skills
Outstanding oral and written communication skills; ability to express complex ideas concisely; active listener; and strong attention to detail
Excellent interpersonal skills and ability to build successful relationships across a complex, decentralized organization
Adaptable, patient, diplomatic, and flexible with the ability to drive initiatives through to completion
General understanding of applicable laws, regulations, best practices, and compliance issues in higher education
Proficiency in Microsoft Office Suite and experience with SharePoint or similar document management systems
Preferred Qualifications:
Five (5) years of experience managing administrative projects or programs in a higher education or corporate environment
Four (4) years of experience working in a higher education environment
Four (4) years of experience in business analysis
Two (2) years of data analytics experience
Two (2) years experience implementing large or complex projects
Masters degree in business administration, public administration, organizational development, or related field.
COMPANY: KAISER
TITLE: Policy, Standard Operating Procedures, and Risk Program Manager - School of Medicine
LOCATION: Pasadena, California
REQNUMBER: 1378193
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
