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information, please see: https://www.kansasworks.com/jobs/13354741
Join our Team and Start Your Fulfilling Career Journey Today!
APPLICATION DEADLINE: September 11th, 2025 at 4:00pm CDT.
Position: Customer Service / Medical Records Assistant
Location: Hays, Kansas
Pay: \$17.61 per hour
Job Type: Full-time (40 hr/wk); in-person
Schedule: 9am-6pm Tuesday-Friday; rotating schedule on Mondays
(8am-5pm; 12pm-9pm)
Why You Should Apply:
Join a dedicated team where your organizational skills and empathy will
make a meaningful impact. This role offers the opportunity to be the
welcoming face of our office, ensuring smooth operations and positive
experiences for patients and staff alike.
If youre detail-oriented, energized by teamwork, and seeking a
fulfilling career where you can make a real difference, this role was
made for you. Here, youll look forward to coming to work each day. Start
your rewarding career journey with us and make a real difference in your
community. APPLY TODAY!
What Youll Do:
Greet patients, families, and visitors professionally, ensuring a
welcoming and courteous experience.
Manage incoming phone calls efficiently, following office procedures to
address inquiries.
Assist with new patient processing, including triaging, to facilitate
smooth onboarding.
Coordinate scheduling for new patients, rescheduling, cancellations, and
backfilling appointments.
Handle incoming and outgoing faxes, mail, and document-related tasks
with accuracy.
Prepare and distribute appointment-related correspondence, including
confirmations, cancellations, and no-show notices.
Support patient processes by managing confirmation calls, referrals,
registrations, discharges, and release of information forms.
Maintain patient records in compliance with policies, including
scanning, indexing, and coordinating record requests with external
agencies.
Reconcile cash drawers and prepare daily deposits with precision.
Provide coverage for other locations as needed, including occasional
Monday evenings or Thursday board meetings.
Build and maintain professional relationships with colleagues and
patients.
Accept and apply supervisory feedback to enhance performance while
adhering to office policies, regulations, and compliance standards.
Why Join Us?
At High Plains Mental Health Center, we\'re here for you not only for
the individuals and communities we serve, but for every member of our
team. Our mission drives everything we do, and that includes supporting
our employees with the same compassion, dedication, and care we offer
our clients.
When you join us, you become part of a purpose-driven organization where
your work has a real impact. Youll provide critical mental health
services to those who need them most, while being part of a team that
values your expertise, supports your well-being, and invests in your
professional growth through continuous learning and **career
advancement opportunities.
What We Offer:
-Competitive Pay:** \$17.61 per hour
-Comprehensive Benefits Package:
o Health insurance
o Dental, Vision, and Life Insurance through state employee health plan
(SEHP)
o Paid Time Off
o Extended Illness Time
o 403(b) plan
o KPERS Retirement plan
o Supplemental benefits (offered through Aflac)
o Flexible Spending Accounts
o 7 Paid Holidays
o \$325 Sign-On Bonus
o And more!
Qualifications:
Education & Experience: Bring any blend of education and experience
that equips you with the skills to excel. A high school diploma or
equivalent is required, but wed love to see at least two years of
experience as a secretary or receptionist, paired with coursework in
modern office practices to give you an edge.
Tech Savvy: Show off your proficiency with general office tools and
technology, including computers, software applications, printers,
scanners, and phones. We value team members who are eager to embrace
continuous improvement, mastering new tools, equipment, and processes to
keep our operations running smoothly.
Background Checks: Successfully pass all required background checks
to join our trusted team.
Interpersonal Excellence: Demonstrate strong interpersonal skills
and a compassionate approach, particularly when working with individuals
experiencing serious mental illness, significant functional impairments,
or those at risk due to mental health chall
