Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination.
Job Summary:
The AI Program & Product Lead will drive the coordination and execution of AI initiatives across the Viewer Experience (VX) organization. This hybrid role combines program management rigor with product management vision-overseeing the VX AI roadmap, tracking deliverables, facilitating cross-functional collaboration, and ensuring timely delivery of innovative projects. The ideal candidate will bring a strong background in managing complex programs, a product-oriented mindset to shape AI capabilities that meet user and business needs, and the ability to translate emerging technology into meaningful solutions. This individual will play a key role in fostering innovation through structured planning, clear documentation, and effective stakeholder communication.
Responsibilities:
AI Program Coordination & Roadmap Management
Build and maintain the VX AI roadmap, tracking progress and strategic direction
Manage project tasks, deliverables, timelines, owners, and dependencies for key AI initiatives
Coordinate cross-functional workstreams and schedule project meetings
Ensure timely execution and documentation of key initiatives across the VX AI portfolio
Product Definition & Enablement
Define and prioritize AI use cases that align with business objectives
Evaluate technology solutions that best fit identified use cases
Document clear requirements and success criteria to guide development and measure outcomes effectively
Drive development efforts, adapting plans as needed based on feedback and evolving priorities
Stakeholder Communication & Governance
Communicate AI portfolio updates to stakeholders and leadership
Present AI progress and plans at the Tech Governance Council
Communicate project status, milestones, and next steps to pilot groups and stakeholders
Document and guide VX stakeholders through AI Tiger Team approval requirements and workflows
Documentation & Knowledge Management
Document all AI initiatives across VX to ensure visibility and alignment
Oversee the AI documentation wiki and centralized storage repository
Conduct project debriefs and document lessons learned to inform future efforts
Presentation & Demo Management
Update and manage AI presentation materials for internal and external audiences
Organize product demos with internal stakeholders and external technology partners
Vendor & Agreement Coordination
Coordinate the review, negotiation, and approval process for third-party agreements
Basic Qualifications :
Bachelor's degree in technology management, business, computer science, other tech field or equivalent years of workexperience
5+ years of experience successfully leading complex, cross-functional projects involving multiple stakeholders and balancing competing priorities
3+ years of experience aligning business goals and user needs into actionable requirements, driving cross-functional collaboration and execution through all stages of product development
Strong familiarity with AI/ML concepts, tools, and workflows, particularly within the CX domain. Proven ability to evaluate and implement AI technologies such as Salesforce Agentforce, NiCECXone Mpower, Microsoft Azure AI, or similar solutions to enhance customer engagement and operational efficiency.
Demonstrated experience communicating complex technical topics to non-technical stakeholders, with a solid understanding of AI governance and ethical AI practices
Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment.
Excellent written and verbal communication skills, including experience preparing executive-level presentations and reports
Strong interpersonal skills with a track record of building relationships across technical and non-technical teams
Shows a genuine interest in learning, exploring new ideas, and continuously improving.
Proficiency with project management tools (e.g., Jira, Airtable, Smartsheet), documentation platforms (e.g., Confluence, SharePoint), and presentation software (e.g., PowerPoint, Google Slides)
Demonstrated ability to lead meetings, drive alignment, and influence decision-making across diverse teams
Highly organized with strong attention to detail and a proactive approach to problem-solving
Ability to work in fast-paced or ambiguous situations, helping to stabilize and motivate the team.
The hiring range for this position in Santa Monica, CA and Glendale, CA is $114,00 to $154,100; in San Francisco CA is $125,800 to $168,700; in New York, NY is $120,300 to $161,300 and in San Antonio, TX is $109,400 to $146,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10129170
Location: Santa Monica,California
Job Posting Company: Disney Direct to Consumer
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
