Key Account Strategic Manager, Quill

Staples • Lincolnshire, IL • 1d ago

Staples is business to business. You're what binds us together.

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.

As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you'll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You'll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.

What you'll be doing:

Lead, coach, and inspire a team of inside sales professionals focused on managing Quill's largest, most complex key accounts

Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)

Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities

Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth

Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning

Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts

Foster a collaborative, inclusive culture that champions professional development and empowers talent

Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships

Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes

Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact

Support recruiting, hiring, onboarding, and long-term development of sales talent.

Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models

Facilitate evaluations, reviews, and performance plans while maintaining proper documentation

What you bring to the table:

Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments

Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling

Demonstrated success in executive-level negotiations and multi-site account planning

Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite

Exceptional communication, coaching, and interpersonal skills

Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations

Track record of fostering a high-engagement, inclusive culture and driving measurable team performance

Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability

Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US

Passion for developing talent, driving enterprise growth, and championing customer success

What's needed- Basic Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)

7+ years of B2B sales experience with a focus on strategic or key account management

4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales

Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts

Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite

Willingness to travel up to 15% nationally

What's needed - Preferred Qualifications:

Experience managing key accounts in a multi-vertical or multi-location B2B sales environment

Background in inside sales leadership with demonstrated success in high-value, complex accounts

Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors

Strong background in sales forecasting, territory planning, and strategic account development

Proven success in coaching teams through C-suite engagements and high-stakes negotiations

Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans

Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results

We Offer:

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Base salary $90,000 to $115,000 DOE, plus sales bonus

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

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