Back to Jobs search

Operations Manager, Trust and Safety, Workspace

Google • Seattle, WA • 23h ago

Minimum qualifications:

Bachelor's degree or equivalent practical experience.

10 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.

1 year of experience in people management, leading a team.

Preferred qualifications:

Master's degree or PhD in a relevant field.

Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).

Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.

Experience in building robust scaled operations, efficient workflow design and process documentation

Experience working closely with policy teams.

Experience with machine learning.

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will lead the team responsible for running smart review operations and ensuring adherence to key metrics. You will also be responsible for the creation and definition of workflows to solve product requirements and lead coordination across various Trust and Safety (T&S) and product teams to set up labeling operations. You will be exposed to graphic, controversial, or upsetting content. You will work non-standard hours as needed to support escalations.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities:

Develop operational excellence plans, and ensure that the processes are scalable, reliable and measurable across all products on Workspace including Gmail, Drive and Generative AI features.

Innovate and develop methods to incorporate AI models to improve quality of the manual review operations as well as develop actionable insights to the Engineering teams.

Work cross-functionally with Product, Policy, Training, Quality and Vendor Managers to lead high fidelity operations.

Lead in-depth analysis of bugs, tooling needs and building tracking and reporting mechanisms to deliver data-driven insights and recommendations to stakeholders.

Run operations and ensure adherence to key metrics.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Retail & Hospitality

Job Description Princess Cruises, Holland America, Seabourn, Cunard North America and Holland America Princess Land Operations (HAP) offer world-renown vacations at sea to travelers around the globe. This is an opportuni...

1d ago

Go to Apply

Dealer Sales Manager

Generac Power Systems • Seattle, WA • 1d ago

Retail & Hospitality

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator...

1d ago

Go to Apply

GENERAL MAINTENANCE WORKER -AG

McLaughlin Research Corporation • Keyport, WA • 1d ago

Retail & Hospitality

Seeking a candidate to provide General Maintenance support at NUWC Keyport in the Facilities Branch. Support entails minor adjustments, modifications, or installation of office furniture layouts, including electrical dis...

1d ago

Go to Apply

Assistant Branch Manager

Banner Bank • Redmond, WA • 1d ago

Retail & Hospitality

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us o...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.