Hotel Night Manager - Kimpton Sawyer Hotel

Kimpton Hotels & Restaurants • Sacramento, CA • 4d ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Responsible for providing quality guest service within the guidelines specified by hotel management. Lead all Front Office operations (Front Desk, IRD, Bell, Door, and Night Audit), set and maintain a high level of guest service, provide support for your team. Assist with employee scheduling, mentoring, and coaching in all areas of operation.

Some of your responsibilities include:

Address and communicate any issues on the Night Audit shifts.

Meet or exceed levels of service in the Mystery Shopper Survey and maintain the "guest ledger" and "guest comment card" return ratios required by the hotel and management.

Monitor and maintain operational supplies.

Responsible for meeting or coming in under payroll and expense budgets.

Monitor and supervise all duties performed by employees.

Assist with building employee schedules.

Mentor, coach, and counsel employees when necessary, using proper documentation and techniques.

Ensure all employees are posted at their stations at required times, before employees depart make sure their essential duties have been completed.

Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found.

Accountable for the training and daily monitoring of all service levels provided by employees to guests and other fellow employees.

Ensure that employees are following accurate cash and credit handling procedures.

What You Bring

Prior experience working in a supervisory role is preferred.

Ability to work independently with excellent decision making skills.

Ability to diplomatically deal with difficult situations and people.

Experience with Opera and Microsoft Office Suite.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Acute Retail Account Manager - Central

Cardinal Health • Sacramento, CA • 6h ago

Retail & Hospitality

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care...

6h ago

Go to Apply

Face to Face Retail Representative

Luxury Bath Technologies • Antelope, CA • 7h ago

Retail & Hospitality

Face to Face Retail Representative We are seeking a dynamic and motivated Face to Face Events Representative to join our team. In this role, you will be responsible for planning, organizing, and executing various events...

7h ago

Go to Apply

Operations Manager 1 (Supply Chain/Logistics) -1st Shift

Penske • Sacramento, CA • 8h ago

Retail & Hospitality

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation? Do you have a proven record of leadership excellence and a history of leading teams to consistent...

8h ago

Go to Apply

Retail Sales Associate

Staples • Elk Grove, CA • 12h ago

Retail & Hospitality

Job Shift: Flex Hours Posted Salary/Rate: $16.50-$16.75 Job Identification: 50848 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' need...

12h ago

Go to Apply

COOK (FULL TIME)

Compass Group, North America • Carmichael, CA • 1d ago

Retail & Hospitality

Morrison Living Morrison Living is hiring immediately for a full time COOK position. Location : Winding Commons - 6017 Winding Way, Carmichael, CA 95608. Schedule : Full time schedule. Wednesday through Sunday, 10:00 am...

1d ago

Go to Apply

Assistant Manager II

Dollar Tree • Sacramento, CA • 3d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

3d ago

Go to Apply

Assistant Manager I

Dollar Tree • Sacramento, CA • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Retail Sales Consultant

AT&T • Sacramento, CA • 3d ago

Retail & Hospitality

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered Do you speak Spanish and English? If you do, we're looking f...

3d ago

Go to Apply

Internship- Cook 2

Hyatt • Sacramento, CA • 4d ago

Retail & Hospitality

Description: At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a te...

4d ago

Go to Apply

Dispatcher

Insight Global • Rancho Cordova, CA • 4d ago

Retail & Hospitality

Job Description We are seeking a detail-oriented and customer-focused Dispatcher to manage inbound communications, coordinate technician dispatches, and support administrative functions including payroll, purchase orders...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.