After undergoing a transformative restoration,Waldorf Astoria New York (https://www.hilton.com/en/hotels/nycwawa-waldorf-astoria-new-york/)is set to reignite its magnetic allure.Waldorf Astoria New York (https://www.hilton.com/en/hotels/nycwawa-waldorf-astoria-new-york/)is seeking a Hospitality Sales Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing?
The Hospitality Sales Manager at Waldorf Astoria New York is an elevated, dual-focus role that combines the operational oversight of an Assistant In Room Dining Manager with the proactive, relationship-driven responsibilities of a Hospitality Sales Manager. This leader embodies the spirit of New York City and the luxury standards of Waldorf Astoria, orchestrating flawless in-room dining experiences while driving sales and managing private dining events with meticulous attention to detail.
You will be responsible for identifying and securing new business opportunities, cultivating relationships with VIP guests and key accounts, and overseeing the execution of client events to ensure an impeccable experience from start to finish. Serving as the primary point of contact for event planners and private dining clients, you will ensure every detail aligns with our brand standards and exceeds guest expectations.
In addition to managing on-site events, your role will include floor management of the In-Room Dining department. You'll work closely with cross-functional teams to ensure flawless coordination, consistently high service standards, and an unforgettable guest journey.
We're seeking a sophisticated and results-driven hospitality leader with a passion for creating memorable dining experiences, a flair for innovation, and the ability to build lasting client relationships through attentive, personalized service.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Oversee the day-to-day operations of In Room Dining, ensuring the highest guest service standards and execution of luxury hospitality at every touchpoint
Supervise, motivate, and develop a team of 30 members, fostering a culture of engagement, performance, and ongoing professional growth.Lead the sales process for in-room private dining and events from inquiry through execution, including site visits, proposals, client communication, and follow-up.
Identify and develop new business opportunities and nurture relationships with VIP guests, event planners, and key accounts to maximize revenue.Coordinate all aspects of event execution within in-room dining, ensuring that each function impeccably reflects the Waldorf Astoria brand and exceeds guest expectations.
Serve as the primary contact for private dining clients, event planners, and special requests, providing bespoke service throughout every engagement.
Oversee restaurant floor management, optimizing dining room flow, guest satisfaction, and table turnover while maintaining an atmosphere of luxury and ease.Work closely with cross-functional teams including Sales, Events, Culinary, and Service to deliver seamless, high-touch experiences.
Participate in daily and strategic meetings, pre-event planning sessions, and team training initiatives.
Requirements
Proven track record in luxury hospitality management, in-room dining, and/or event sales.
Exceptional organizational skills and a passion for delivering memorable, detail-oriented experiences.
Ability to thrive in a fast-paced, multifaceted environment with a blend of operational leadership and sales acumen.
Strong interpersonal, communication, and client relationship-building skills.
Availability to work varied schedules including weekdays, weekends, and holidays.
Commitment to upholding the legacy and standards of the Waldorf Astoria brand.
The rate of pay for this role is $70,000 - $75,000 per year and is based on applicable and specialized experience.
What are we looking for?
At least one (1) year of hospitality-related experience at a managerial level, preferably within a high-end or luxury environment.
Familiarity with hotel property management and sales systems, particularly Delphi.fdc preferred.
A relevant degree or certification in business development, hospitality management, or event planning (e.g., CMP , CPCE ) is highly desirable.
Proficient in reading, writing, and speaking the primary language(s) used in the workplace.
Strong verbal and written communication skills with an emphasis on client interaction and guest service.
Demonstrated success in sales, client relations, and business development.
Excellent organizational and supervisory skills with a keen attention to detail.
Sound knowledge of food & beverage offerings, event menu design, and presentation standards.
Self-motivated with the ability to work independently and make informed decisions.
Skilled in resolving guest concerns with professionalism and discretion.
Proficient in Microsoft Office Suite (Word, Excel) and hospitality CRM platforms.
Goal-oriented mindset with the ability to set, track, and achieve performance objectives.
Position requires a combination of standing, walking, and sitting.
Must be able to move efficiently throughout various departments of the hotel.
Ability to lift and carry up to 15 lbs. regularly.
Role requires consistent use of hands, repetitive motion, verbal communication, active listening, and visual acuity.
Frequent communication with guests, team members, and stakeholders requires excellent hearing and speech clarity.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
LI-MD1
Job: Catering and Event Services
Title: Hospitality Sales Manager - Waldorf Astoria New York
Location: null
Requisition ID: HOT0BWTG
EOE/AA/Disabled/Veterans
