Communications Manager for Business & Commercial Banking

Citizens • Westwood, MA • 15h ago

Description

Citizens is seeking a proactive, strategic communications professional. As a critical member of the Corporate Communications team, this Communications Manager will support both internal and external communications for Citizens in its regional markets, including our efforts to educate and engage stakeholders in our campaigns, capabilities, strategy and initiatives through storytelling. Reporting to the Head of Business and Commercial Banking Communications, this role will be instrumental in driving engagement through new ways of communicating and connecting.

Primary responsibilities include:

Engage and inform national Business Banking advisory board members

Support growth strategy in regional markets working with key leaders

Support end-to-end editorial process - including creating content and measuring impact

Research, write and publish stories that raise awareness of our capabilities, people and wins

Raise and execute ideas to test and learn innovative communications formats

Maintain connectivity across business lines and with key partners

Produce weekly Business Banking email newsletter

Develop and execute communications plans for projects/programs as assigned

Qualifications, Education, Certifications and/or Other Professional Credentials

Demonstrated expertise in corporate communications or public relations, developing and executing communications strategies across internal and external channels in an in-house or PR agency setting.

Strong ability to craft compelling messaging and translate complex financial topics into clear, engaging content.

Proficiency in media relations, including pitching, securing and tracking coverage, and managing interviews and events.

Highly strategic and proactive mindset with strong critical thinking skills.

Strong design and presentation skills.

Bachelor's degree in Communications, Public Relations, Journalism, or a related field required.

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday; 4 days in office, 1 day remote

LI-Citizens2

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/31/2025

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