Admin Sr Patient Experience Representative- Cardiovascular Genetics

Children's Hospital Boston • Boston, MA • 23h ago

81870BRJob Posting Title:Admin Sr Patient Experience Representative- Cardiovascular GeneticsDepartment:CardiologyAutoReqId:81870BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Position summary

The Center for Cardiovascular Genetics at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with a wide range of cardiovascular genetic conditions including inherited arrhythmia syndrome, cardiomyopathies, aortopathies, congenital heart disease, and disorders of lipid metabolism. Our care strategy is tailored to the specific clinical and genetic needs of the individual and family.

Key responsibilities

Physician & Program Support:

Provide administrative support to multiple cardiologists and the Cardiovascular Genetics Program, including calendar management, triaging calls, coordinating meetings, attending team huddles, and supporting team operations.

Support internal workflow enhancements and participate in quality improvement initiatives.

Patient Scheduling & Registration:

Schedule and register patients for visits and ancillary services; manage new patient intakes and pre-appointment record requests; enroll patients in the portal.

Prepare charts, check in patients, verify insurance, obtain referrals and records, and accurately log documentation.

Answer, screen, and route calls; manage appointment requests, triage urgent calls, and activate emergency services when appropriate.

Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation.

Customer Service:

Deliver effective and compassionate service to patients and families; escalate complex concerns as needed.

Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans

Administrative Tasks:

Process prescription refills, external requests, patient paperwork, and correspondence

Handle mail, photocopying, and document organization.

Collaboration:

Work with referring providers and practices to manage complex cases

Systems & Technology Use:

Utilize office and hospital systems (e.g., Microsoft Office, Epic) efficiently.

Other duties as assigned.

Minimum qualifications

Education:

A high school level of education, bachelor's degree preferred

Experience:

Minimum of 1 year as a PER or related healthcare experience.

Can perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand terms.

Able to successfully complete tasks as requested. Help from an expert may be required from time to time can discuss the application and implications of changes to processes, policies, and procedures in patient experience.

Understands needs and takes a proactive approach to meeting their needs in an effective and timely manner. Uses non-technical language skillfully to ensure effective communication with customers from all levels of understanding.

Builds and maintains effective working relationships.

Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Ability to work with diverse internal and external constituencies.

Schedule: M-F. Hybrid

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid

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