Senior Account Manager

Cornerstone onDemand • Birmingham, AL • 1d ago

The Senior Account Manager will be responsible for managing and growing Cornerstone's portfolio of high-value, enterprise-level customers. This position demands a versatile and accomplished professional skilled in business development, strategic solution selling, consulting, project management, and customer success.

You will focus on fostering deep relationships, resolving escalations, enhancing customer satisfaction, and uncovering new growth opportunities within key enterprise accounts. Partnering closely with resources across Cornerstone, you will ensure both the customers and the company achieve exceptional outcomes.

In this role, you will...

Develop and execute strategic account plans for key enterprise customers, aligning with customer and Cornerstone business objectives.

Consistently achieve or surpass sales quotas by identifying business challenges and aligning Cornerstone's products and services to create high-value, tailored solutions.

Build and expand relationships at all levels within customer organizations, establishing a robust and influential presence.

Collaborate across internal teams to deliver outstanding service quality and drive the highest levels of customer satisfaction.

Partner effectively with cross-functional teams, including Pre-Sales, Professional Services, Customer Success, and Product, to deliver cohesive and impactful sales strategies.

Travel as needed (up to 30%-50%) to engage with customers, present solutions, and strengthen relationships.

Become an expert in the Integrated Learning and Talent Management industry, Cornerstone's application suite, and the business processes it supports.

You've got what it takes if you have/are...

A minimum of 5+ years of experience in customer-facing roles such as account management, project management, consulting, or enterprise sales, with strong technical and business process acumen.

Demonstrated success in managing complex enterprise relationships and achieving sales or growth targets.

Strong sales and negotiation skills, with the ability to collaborate effectively within a team-selling environment.

A results-driven approach with an entrepreneurial mindset and a passion for exceeding customer expectations.

Excellent customer service abilities and a proactive, positive attitude to build trust and commitment with enterprise clients.

Willingness and ability to travel up to 30%-50% as required to meet business and customer needs.

Fluency in English and local languages (additional languages are a plus).

The professional maturity and organizational skills to prioritize tasks, work independently, and effectively engage with both technical and business stakeholders.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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