Quality Account Manager

Texas Instruments • Dallas, TX • 9h ago

Change the world. Love your job.

Texas Instruments is looking for an energetic, service minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI's products are built in accordance with customer and division quality requirements while maintaining production flow. The Quality Engineer at TI supports production operations and ensures the integrity of components and products produced. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving 'zero defect' performance. The role also supports process improvement and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.

As the Denso Quality Account Manager (QAM), you will own and manage the strategic engagements between Texas Instruments and Denso. You will be the single point of contact to enable the efficient resolution of the top quality issues which drive the quality perception of this customer. The QAM is the primary quality interface to customers for critical topics and interacts with TI Sales, Business Units, Manufacturing Sites and central quality organizations to develop, execute and measure the account specific quality improvement strategy. You will be working alongside with a very diverse and experienced team of business product teams, Quality Account Managers, Field Quality Engineers and Field Quality Application Engineers.

Main Responsibilities:

Own the WW Denso Account and improve this customer's scorecard by:

Develop Quality strategy, requirements, and improvement plans with Denso that can be executed by TI product teams

Position TI Quality as a competitive advantage for business growth

Actively manage the customer expectations

Complement Sales Account Team and global account strategy

Closely collaborate with WW Field Quality Engineering teams

Conduct data analysis proactively

Prioritize and communicate TI Values & Culture and reflect them in front of customers

Typical tasks of a Quality Account Manager are:

Drive regular remote and onsite customer quality meetings

Drive regular meetings to review qualification specification between customers and TI product teams

Drive regular reviews of account specific product quality performance and report to senior level leadership

Resolve major disconnects in expectations between TI and the customer

Resolve top offending quality topics which drive the quality perception at the customer

Be the first escalation path for customer on quality matters

Review and drive customer quality agreements

Work together with the Quality Solutions team to resolve general complaints about quality collaterals like PCN, Qual and release documents

Navigate the customer's audit strategy through TI

Why TI?

Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.

We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI (https://edbz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/4012)

Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com .

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

If you are interested in this position, please apply to this requisition.

Minimum Qualifications:

Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering, Industrial Engineering, or related engineering degree

6 years of related quality or semiconductor experience

Preferred Qualifications:

Experience in leading teams

Multiple years of experience in a customer facing role

Technical knowledge of semiconductor manufacturing and products

High sense of ownership, proactiveness and problem-solving attitude

Excellent communication and customer interaction skills

Excellent project management skills - able to balance priorities efficiently on a global scale

Strong analytical mindset (data analysis)

Structured and independent work style and comfortable of making decisions under pressure

Willingness to travel frequently

ECL/GTC Required: Yes

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