Help Desk Analyst

University of Florida • Gainesville, FL • 3d ago

Help Desk Analyst

Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=536353&lJobSourceTypeID=796&sLanguage=en-us) Job no: 536353

Work @type: Staff Full-Time

Location: Main Campus (Gainesville, FL)

Categories: Information Technology, Veteran's Preference Eligible

Department: 14200300 - IT-AT UF COMPUTING HELP DSK

Classification Title:

End User Computing Spec I

Classification Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description:

UF Information Technology (UFIT) is currently seeking an entry level Help Desk Analyst to join Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Some key responsibilities and characteristics of this position are:

Provides excellent customer service via phone, email, ticket and chat.

Works assigned shifts in the UFIT Help Desk call center.

Provides technical assistance for complex IT issues to all UFIT constituents.

Evening shift scheduled 3pm to 12am Monday - Friday.

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America's all-around best universities, theUniversity of Florida (https://ir.aa.ufl.edu/) drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. (https://www.visitgainesville.com/)

Exceptional Benefits

UF provides variousleave (https://hr.ufl.edu/leave) programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitivebenefits (https://hr.ufl.edu/benefits/) package.

Expected Salary:

$19.16 - $20.00/ hr; commensurate based on education and experience.

Required Qualifications:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred:

The ideal candidate will possess the following education, experience, and skills:

Prior call center or help desk experience

Extensive customer service experience

Experience troubleshooting complex technical issues by phone and email

Excellent written and verbal communication skills

Special Instructions to Applicants:

A Criminal Background Screening is required. (https://policy.ufl.edu/policy/criminal-background-screening/)

Work visa sponsorship is not available for this position

Applicants are required to submit the following with their application:

Cover Letter

Resume or CV

Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:No

Advertised: 03 Jul 2025 Eastern Daylight Time

Applications close: 03 Sep 2025 Eastern Daylight Time

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