Customer Service Representative

Robert Half • Honolulu, HI • 4d ago

Description

A reputable organization in the heart of Honolulu is seeking a dedicated and personable Customer Service Representative (CSR) to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is on-site at the company's Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers Hawaii-based candidates ready to attend in-person interviews and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800.

Responsibilities:

Customer Support: Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.

Problem Resolution: Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.

Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.

Documentation: Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.

Team Collaboration: Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.

Product Knowledge: Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.

Feedback Collection: Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.

Service Updates: Inform customers about new products, promotions, and policy changes when applicable.

Administrative Duties: Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.

Requirements

Qualifications:

Experience: Minimum of 2+ years in a customer service, call center, or front desk role. Experience in retail or hospitality is a plus.

Skills: Exceptional verbal and written communication skills with a professional demeanor. Strong problem-solving and organizational abilities with attention to detail.

Technology: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Salesforce) or customer ticketing platforms.

Teamwork: Ability to work well independently and as part of a team in a fast-paced environment.

Personality: Positive attitude, patience, and empathy in handling customer concerns.

Education: High school diploma required; associate degree or higher is preferred.

Location-Specific Knowledge: Knowledge of Hawaii businesses, culture, and local service standards is highly valued.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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